Messaging Specialist

Intellex Systems; Edmonton; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A technology services provider seeks a Messaging Specialist to support Microsoft 365 collaboration and messaging services. The role requires extensive experience with Exchange and Teams in large organizations, along with a strong IT background. The candidate must be flexible with work hours and available to meet onsite in Edmonton when needed. This position involves incident management and configuration optimization for secure service delivery.

Qualifications

• 8 years’ experience in supporting On-Premises Exchange environments.
• 8 years’ experience with email security services.
• 8 years’ experience with Microsoft Teams in enterprise settings.

Responsibilities

• Support cloud-based collaboration and messaging services within Microsoft 365.
• Manage incidents and changes for messaging services.
• Troubleshoot and optimize configurations for service delivery.

Skills

Designing and planning support for Exchange 2016/2019

Email security services support

Microsoft Teams support

Microsoft architecture knowledge

Ability to work flexible hours

Education

Bachelor degree or diploma in IT, Computer Science, Math or Engineering

Job description

Messaging Specialist

Our client requires a specialist to support cloud-based collaboration and messaging services within Microsoft 365 (M365), including Exchange Online, MS Teams, Defender, and Purview. Responsibilities include incident and change management, troubleshooting, and optimizing configurations to ensure secure, efficient service delivery. The resource will have strong knowledge of IT infrastructure, change management, and user acceptance testing frameworks.

Resource will work remotely but must be available to be on-site when requested for meetings. Frequency of meeting could be up to 3-4 times per year. Standard Hours of work are 08 : 15 – 16 : 30 Alberta time. Resource may be required to work flexibly, including occasional weekend or after-hours work, for which the client will provide advance notice. Work must be done from within Canada, due to network and data security issues. Resource is responsible to pay for travel to on-site meetings.

Edmonton, Alberta (within Canada)

Mandatory Requirements

• Bachelor degree or diploma in IT, Computer Science, Math or Engineering or equivalent experience.
• 8 years’ experience designing, planning, implementing and supporting On-Premesis Exchange 2016 / 2019, Exchange SE environment and Exchange Online in large organization of comparable size and complexity to a public sector government environment.
• 8 years’ experience supporting email security related services like anti-spam, anti-phishing, access management.
• 8 years’ experience supporting Skype for Business or Microsoft Teams in an enterprise environment.
• 8 years’ experience with Microsoft architecture, installation and administration in a multi-server environment.
• Ability to work evenings and / or weekends and / or during block time / change windows outside of normal client business hours (8 : 15 a.m. to 4 : 30 p.m. Alberta time, Monday to Friday).

Desirable Requirements

• 5 years’ experience collecting requirements, analyzing, designing or implementing M365 products and services, either on-premises or in a cloud infrastructure-as-a-service environment.
• 5 years’ experience configuring and maintaining Quest Exchange Migration Wizard.
• 5 years’ experience implementing and supporting Microsoft Teams
• 5 years’ experience in user identity verification processes, and maintaining user IDs, passwords and accounts permission levels for business applications.
• 3 years’ experience migrating from an on premise Skype for Business environment to Microsoft Teams.
• 5 years’ experience performing access management activities to Microsoft 365 tenants.
• 5 years’ experience performing Information Management related activities like litigation hold, e-discovery, retention schedules for M365 services
• 3 years’ experience supporting bulk mail delivery solutions
• 5 years’ experience with AntiSpam Administration.
• 5 years’ experience with the creation and implementation of naming standards, usage standards and best practices.
• 4 years’ experience working in or for the public sector.
• 8 years’ experience working in a large scale, complex environment, preferably within the Alberta public sector environment.