MES Functional Analyst

Sustana Group; Saint-Jérôme; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Bonus program

Medical, Dental and Vision Insurance

Pension plan

Childcare refund program

Tuition Reimbursement

Job summary

Sustana Group in Canada is seeking a MES Functional Analyst to align IT and OT across industrial automation environments, including ICS, DCS, PLCs, and IIoT devices. The role partners with operations to maintain uptime and security.

You will lead and support OT projects, document architectures, and analyze operational data to drive improvements, with occasional travel to U.S. locations.

Qualifications

• Degree in electrical engineering, industrial automation, or computer science.
• Minimum 3 years in industrial system operations.
• Bilingual English and French communication.
• Experience with MES (Magiq Elixir, Sage) and QIS/MOPS.
• Strong OT technologies and IT fundamentals (DCS, PLCs, IIoT).
• Security awareness (firewalls, SIEM) and IT/OT integration.

Responsibilities

• Provide IT/OT alignment and support for OT infrastructure.
• Ensure OT systems uptime and security.
• Lead OT projects from design to testing.
• Develop OT documentation and diagrams.
• Analyze operational data for insights and improvements.
• Collaborate with operations and cross-functional teams.
• Monitor and patch OT systems as needed.

Skills

Bilingual English/French

Industrial IT/OT integration

Data analytics

Cybersecurity basics

Education

Electrical Engineering degree

Industrial Automation degree

Computer Science degree

Tools

Magiq Elixir

Sage MES

QIS

MOPS

PI Historian

ParcView

Job description

Sustana is the leading manufacturer of sustainably produced, premium recycled fiber and paper, utilizing post-consumer material to create high-quality, low carbon footprint products. As a trusted voice in recovery, sustainable manufacturing of paper, fibers, and packaging, we help customers, suppliers, investors, and other stakeholders achieve their sustainability goals. We have 11 different locations across North America in three different segments of the pulp and paper industry (Paper, Fiber and Recovery). Notably in De Pere, Wisconsin, Lévis (Quebec region), and the Montreal region, serving a multitude of customers throughout America.

THE ROLE

The MES Functional Analyst will be responsible for ensuring alignment between Information Technology (IT) and Operational Technology (OT) systems to ensure seamless integration, optimization, and security of critical infrastructure. The ideal candidate will have a solid understanding of both IT and OT environments, with the ability to manage and support the technology that powers operational systems such as industrial control systems (ICS), DCS, PLCs, and IIoT devices. This hands‑on role will collaborate directly with the operations team and other cross‑functional teams to maintain critical operations.

BENEFITS

At Sustana we offer our employees a full benefit package to include:

• Competitive Salary and a bonus program
• Medical, Dental and Vision Insurance for employees and their families
• Pension plan
• Childcare refund program
• Tuition Reimbursement

KEY RESPONSIBILITIES

Reporting to the IT Director Enterprise & Manufacturing Applications, the MES Functional Analyst will provide guidance and support on IT/OT infrastructure and tools.

More specifically:

• Support day-to-day Operations from Technology perspectives by providing technical support for OT systems and applications, troubleshooting issues, and ensuring system uptime.
• Process incoming requests for new equipment acquisition to ensure the selection meets the pre‑established criteria for secure and smooth integration into the ecosystems.
• Ensure OT systems comply with internal policies.
• Monitor the performance of OT systems to ensure they operate at optimal levels.
• Perform regular system updates, patches, and configuration changes as necessary to maintain security and performance.
• Assist in identifying opportunities for operational improvements through automation and data analytics.
• Support the development of OT‑related documentation, including system architecture diagrams, process flows, and troubleshooting guides.
• Lead or participate in OT‑related projects, from design and planning through implementation and testing.
• Manage the implementation of new technologies and upgrades, ensuring minimal disruption to operations.
• Collect, analyze, and interpret operational data from OT systems to provide actionable insights that drive improvements.
• Generate regular reports on system performance, uptime, and security metrics for stakeholders.

QUALIFICATIONS

• Degree in electrical engineering, Industrial Automation, Computer Science, or a related field.
• Minimum of 3 years of experience in industrial system operations, ideally supporting industrial automation within a manufacturing environment.
• Strong communication skills in both English and French.
• Solid knowledge of Data Historian and Analytics platforms (e.g., PI, PARCview).
• Strong experience with Manufacturing Execution Systems (MES) such as Magiq Elixir and Sage, as well as Quality Information Systems like QIS and MOPS.
• Proficiency with OT technologies including DCS, PLCs, industrial IoT devices, and monitoring systems.
• Strong understanding of IT systems, including networking, databases, and cloud platforms.
• Familiarity with enterprise applications such as ERP and MRP.
• Understanding of cybersecurity tools and principles (e.g., firewalls, intrusion detection, SIEM).
• Knowledge of manufacturing equipment, processes, and enterprise production environments.
• Ability to work under pressure and manage multiple priorities effectively.
• Strong analytical and problem ‑ solving skills.

OTHER INFORMATION

The MES Functional Analyst will primarily work in an office setting but may require site visits to various locations. Occasional travel may be necessary in Canada and the United States.

Sustana provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.