Merchant Success Manager — Fintech Payments & Growth

About Staffing Ltd.; Calgary; On-site; CAD 90,000 - 100,000; Full time

Job summary

A recruitment company in Alberta is seeking a Merchant Success Manager to act as the liaison for merchants and integration partners. The ideal candidate will have a Bachelor's degree and 3+ years of experience in PSPs or fintech. This role involves managing integrations, optimizing performance, and providing exceptional support. A salary range of $90,000 – 100,000 per year is offered, along with a full benefits package.

Benefits

Full benefits package

Qualifications

• 3+ years of experience in PSPs, fintech, or payment operations required.
• Experience with payment methods like Visa, Mastercard, or e-wallets preferred.
• Experience with global payment methods preferred.

Responsibilities

• Act as primary liaison between merchants, integration partners, and internal teams.
• Conduct regular integration reviews and provide performance insights.
• Manage escalations related to technical issues and disputes.
• Monitor merchant performance metrics and provide actionable recommendations.

Skills

Excellent verbal, written, and presentation communication skills

Strong analytical and problem-solving abilities

Customer-first mindset

Ability to manage multiple complex issues

Adaptable and resilient

Education

Bachelor’s degree in Business, Computer Science, Finance, or a related field

Job description

A recruitment company in Alberta is seeking a Merchant Success Manager to act as the liaison for merchants and integration partners. The ideal candidate will have a Bachelor's degree and 3+ years of experience in PSPs or fintech. This role involves managing integrations, optimizing performance, and providing exceptional support. A salary range of $90,000 – 100,000 per year is offered, along with a full benefits package.