Merchant Success Manager

Skio; Remote; CAD 110,000 - 166,000; Full time

Job summary

A progressive technology company is seeking a Merchant Success Manager to work remotely with its top e-commerce brands. The role focuses on strategic ownership of client portfolios, consulting on subscription strategies, and resolving complex issues. Ideal candidates have extensive experience in Customer Success and a deep understanding of the Shopify platform. This position offers the chance to make a significant impact in a high-growth environment.

Qualifications

• 5–20 years of experience in strategic Customer Success or Account Management.
• Deep knowledge of the e-commerce subscription space and Shopify platform.
• Experience managing portfolios with multi-million dollar ARR.

Responsibilities

• Own the financial health and strategic direction for a dedicated portfolio.
• Advise senior leadership on subscription strategies and churn mitigation.
• Resolve complex strategic or technical hurdles for managed merchants.

Skills

Strategic Customer Success

Account Management

Consulting

Negotiation

Communication

Job description

Ready to help Skio’s biggest merchants crush it with subscriptions?

Location: This is a remote role open to all applicants globally.

We’re looking for an ambitious Merchant Success Manager to join our growing team. In this role, you’ll be the dedicated, strategic partner for Skio's most valuable merchants. You’ll be the secret weapon for the top brands in e-commerce and subscriptions, ensuring Skio isn't just a tool, but a fundamental competitive advantage for their growth.

What you'll do:

Strategic Ownership: Own the financial health and strategic direction of a dedicated portfolio of Managed powerhouse brands. Your success is tied directly to the growth and retention of the biggest brands on the platform.

Subscription Consulting: Act as the ultimate subject matter expert. You’ll advise C-Suite, VP-level, leadership, and relevant stake-holders on best-in-class strategies for subscription funnels, loyalty, and churn mitigation using Skio’s latest innovations.

Product & Partnership Advocacy: Serve as the strategic voice of the Managed merchant internally. You’ll work closely with our Product, Engineering, and all departments to influence the future of the Skio roadmap.

Elevated Issue Resolution: Act as the ultimate escalation point for complex strategic or technical hurdles, driving fast, comprehensive solutions alongside our brilliant internal teams.

Big-Picture Thinker: You’ll have a mastery of the Shopify ecosystem, helping merchants see how Skio fits into their entire tech stack to drive long-term success.

What you'll bring to the table:

Years of Experience: 5–20 years of progressive experience in strategic Customer Success, Account Management, or Consulting within the Managed Shopify ecosystem.

Shopify & Subscription Mastery: Deep, current knowledge of the e-commerce subscription space and the technical nuances of the Shopify platform.

Proven Track Record: A history of managing portfolios with multi-million dollar ARR and a knack for consistently hitting (and exceeding) goals.

Executive Presence: Exceptional ability to lead Executive Business Reviews (EBRs), turning complex data into clear, actionable, multi-year strategic plans.

Master Negotiator: High-level communication skills for high-stakes conversations with VP and C-Suite stakeholders.

Bias for Action: A resourceful, "get it done" mindset necessary for thriving in a high-growth, technically focused company.

Bonus points if you have:

• A passion for building your own Shopify stores or subscription experience (tech or brand side).
• A deep network within the Shopify Plus partner ecosystem.
• Experience as a merchant/user of Skio (show us your Skio!).

Why Skio?

Make a Massive Impact: You’ll be working with the world’s top e-commerce brands, shaping the future of how millions of people subscribe and save.

Work with the Best: We’re a passionate, driven group building the most innovative product in the space. You’ll have a direct line to our Product and Engineering teams to help build what merchants actually want.

Live our Values: We’re all about being Merchant Obsessed, Simplicity First, Praising Change, Radical Ownership, and Assuming Positive Intent.

Remote-First Culture: Do world-class work from wherever you are. No commute, no borders—just high-impact results.

Ready to join the Skio squad and lead our biggest accounts to victory? Hit that "Apply" button and let's chat!