Merchant Success & Growth Leader

Fulfil; Toronto; Hybrid; CAD 100,000 - 125,000; Full time

Job summary

A technology company in Toronto is seeking a Merchant Success Manager to build strong relationships with merchants and enhance their operational efficiency. This role involves collaborating across teams, driving measurable outcomes, and using AI tools to streamline processes. The ideal candidate has 3-5 years in a customer-facing role, strong strategic thinking, and excellent communication skills. The position is full-time, based in Toronto, with occasional remote work options.

Qualifications

• 3–5 years of professional experience in a customer-facing or consulting role.
• Understanding of merchant pain points and ability to connect them to business value.
• Strong communication skills, able to simplify complex ideas.

Responsibilities

• Own and grow a portfolio of merchants.
• Drive measurable outcomes across accounts.
• Partner with executives to streamline operations.

Skills

Customer-facing experience

Strategic thinking

Communication skills

Proactive mindset

Ability to work under pressure

Familiarity with AI tools

Tools

Salesforce

ChatGPT

Claude

Job description

A technology company in Toronto is seeking a Merchant Success Manager to build strong relationships with merchants and enhance their operational efficiency. This role involves collaborating across teams, driving measurable outcomes, and using AI tools to streamline processes. The ideal candidate has 3-5 years in a customer-facing role, strong strategic thinking, and excellent communication skills. The position is full-time, based in Toronto, with occasional remote work options.