Merchant Solutions Sales Specialist

TD; Canada; On-site; CAD 52,000 - 75,000; Full time

Job summary

A leading financial institution is seeking to enhance customer experience in Toronto. The candidate will create memorable customer interactions and drive results through strong negotiation and problem-solving skills. We're looking for someone with excellent communication abilities and a customer-driven mindset. This position offers competitive compensation and growth opportunities.

Benefits

Health and well-being benefits

Savings and retirement programs

Career development

Qualifications

• Able to work under minimal supervision and pressure.
• Demonstrate tact, diplomacy, and patience.
• Good working knowledge of sales, credit, and pricing policies.

Responsibilities

• Create a legendary customer experience at every interaction.
• Analyze customer metrics and present solutions.
• Achieve service levels and follow up on customer concerns.

Skills

Sales and negotiation skills

Problem solving oriented

Excellent phone techniques

Verbal and written communication skills

Customer-centric approach

Job description

Work Location

Toronto, Ontario, Canada

Hours

37.5

Line of Business

Personal & Commercial Banking

Pay Details

$52,700 - $74,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

WE HAVE A PRE‑IDENTIFIED CANDIDATE.

Customer Experience

• Create a legendary customer experience at every interaction and look for ways to contribute to the ongoing improvement of the overall merchant customer experience
• Help drive our LEI/CEI program results and demonstrate our Comfort Promise

Financial Results

• Possess strong financial acumen and have the ability to quickly analyze the customer's existing MS metrics and competitive offerings while not significantly compromising the margins of the account
• Present solutions that enable and support the merchant and to attain business metrics and/or save results
• Take advantage of all opportunities to sell TD Merchant Services products and services by proactively acting on customer needs

Operational Results and Risk Management

• Able to multitask in a fast pace environment
• Call welcome calls, make outbound calls
• Achieve planned adherence and average handle time goals to ensure service levels are achieved
• Ensure administrative and call quality control is completed at an above average level
• Elevate through the proper channels and manage the completion of all related pricing requests within established timeliness
• Ensure to follow up on customer concerns within a timely fashion

Employee

• Contribute to a positive working environment
• Actively participate in the performance management process
• Meet professional/personal development objectives by utilizing learning maps
• Actively participate in regular meetings and coaching sessions

Community

• Actively promote TD's Brand within the community through participation and leadership in community business groups, initiatives, fundraisers, TD sponsored initiatives, community events, etc.

Qualifications

• Superb sales and negotiation skills
• Problem solving oriented
• Able to work under minimal supervision, and under pressure
• Excellent phone techniques and, good aptitude to communicate effectively
• Demonstrate tact, diplomacy and patience towards customers
• Excellent verbal and written communication skills
• Good working knowledge of sales, credit and pricing policies
• Strong customer-centric approach
• Knowledge of Merchant Services industry
• Working knowledge of practices and procedures

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only)

Sans Objet