Merchant Operations Manager

Uber; Toronto; Hybrid; CAD 89,000 - 99,000; Full time

Job summary

A leading tech company in Toronto is seeking a Merchant Operations Manager to drive operational improvements in their Grocery & Retail business. In this role, you will collaborate with cross-functional teams, analyze data to enhance merchant performance, and design strategies to scale business initiatives. The ideal candidate possesses a Bachelor's degree and 2+ years' experience in a related field, with strong skills in data analysis and stakeholder management. A competitive salary and benefits package are offered in a hybrid work environment.

Benefits

Equity award

Participation in bonus program

Comprehensive benefits

Qualifications

• 2+ years of professional work experience in a related field.
• Strong proficiency in Excel/Google Sheets or SQL.
• Bachelor's degree.

Responsibilities

• Identify bottlenecks in the merchant lifecycle.
• Dive into complex datasets to diagnose merchant performance.
• Design and run experiments to improve merchant performance.
• Act as the primary bridge between Growth Ops and Partner Management.
• Manage long-term strategic initiatives and immediate partner crises.

Skills

Data analysis

Effective communication

Stakeholder management

Problem-solving

Collaboration

Critical thinking

Education

Bachelor's degree

Tools

Excel

Google Sheets

SQL

Job description

About the Role

The Grocery & Retail business in Canada is growing, and we need people like you to help us bring this business to the next level.

As a Merchant Operations Manager, you will work on operational improvements & collaborate with cross-functional stakeholders to help us launch & onboard new partnerships by building scalable processes and in the process identify process/product improvement opportunities.

This role will drive the development of critical merchant and catalog insights, crafting strategies, and scaling the most impactful and innovative business initiatives to grow the Grocery & Retail business. You will work closely with cross-functional counterparts to lead high-impact initiatives while offering ownership and autonomy over your work.

This role requires a strong desire to learn and a willingness to roll up your sleeves to take on complex business challenges that Uber has never faced before.

What You’ll Do

• Strategy: Identify bottlenecks in the merchant lifecycle—from lead generation to long-term retention. Build the operational blueprints that allow Growth Operations team to scale acquisition and Partner Managers to deepen relationships, ensuring our merchant network grows efficiently without sacrificing quality
• Data Analysis: Dive into complex datasets to diagnose why certain merchant cohorts are stalling. Build dashboards to track Activation Rates, Merchant Lifetime Value (LTV), and Partner NPS. Your analysis will tell the story of where the growth engine is humming and where it’s leaking
• Experimentation: Design and run experiments to improve merchant performance. This might involve testing new onboarding flows to see if they increase first-week engagement or trialing different Partner Management touchpoints to see which interventions most effectively prevent churn
• Stakeholder Management: Act as the primary bridge between Growth Ops (who drive the volume) and Partner Management (who drive the value). Work with Product and Engineering to ensure the tools these teams use are functional, and with Sales to ensure the transition from Signed to Active is seamless. You are the one driving accountability to ensure no merchant falls through the cracks
• Handle the Big Picture and the Tiny Details: Manage the Macro (How do we grow our merchant base by 40% this year?) while mastering the Micro (Why did this specific high-value partner have a failed payout today?). You’ll need to be organized enough to manage long-term strategic initiatives while being agile enough to jump in and solve an immediate partner crisis

Basic Qualifications

• 2+ years of professional work experience in a related field (consulting, operations, strategy, analytics, tech, investment banking)
• Strong Excel/Google Sheets or SQL proficiency
• Bachelor's degree

Preferred Qualifications

• Experience with quantitative data analysis, deep measurable insights, modeling, and sophisticated test plan design and analysis
• Strong experience building and executing complex processes
• Experience problem solving and proposing unique solutions to complex issues
• Experience working closely and communicating effectively with a diverse set of stakeholders in a constantly evolving, rapid growth environment with tight deadlines
• Strong communication and presentation skills, including experience presenting data & insights to a sophisticated audience
• Strong collaboration and partner management skills - building deep, trust-based relationships with territory and cross-functional teams
• Unparalleled business judgment and critical thinking skills with the ability to use data to quickly develop strategies and make decisions
• Account management experience is a plus

For Canada-based roles: Uber may use artificial intelligence (AI) tools to support parts of our recruiting process; however, Uber employees make the ultimate selection and hiring decisions. This advertisement relates to a current, existing vacancy.

For Canada-based roles: The base salary range for this role is CAD$89,000 per year - CAD$99,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [e-mail].