Merchandise Operations Supervisor - Hamilton (Full-Time)

Talize; Hamilton; On-site; CAD 39,000 - 53,000; Full time

Benefits offered by this job

Employee discount

Employer-paid benefits

3 weeks vacation

Job summary

Talize is seeking a Merchandise Processing Supervisor to lead the back-of-house operations for our Hamilton store. You will oversee sorting, grading, tagging, and floor readiness while guiding processors and recyclers to meet quality and safety standards.

Open availability including weekends is required. You’ll coach a team, hire and onboard staff, and collaborate with store leadership to keep merchandise moving and support Talize’s mission of sustainable, affordable fashion.

Qualifications

• 1+ year of supervisory experience in a fast-paced environment.
• 2+ years in a retail warehouse setting.
• Strong people management and delegation skills.
• Agility and adaptability in process execution.
• Conflict resolution and coaching skills.
• Solid business acumen and problem-solving.
• Strong communication and cross-functional collaboration.
• Experience in thrift or second-hand retail.

Responsibilities

• Oversee daily merchandise processing: sorting, grading, pricing, tagging, rolling, ragging.
• Ensure inventory flows smoothly to the sales floor by prioritizing categories.
• Support sale day preparation and execution.
• Supervise, train, and coach processing team members and recyclers.
• Assist with hiring, onboarding, and performance development.
• Promote engagement and morale through team initiatives.
• Enforce health and safety standards and maintain a clean workspace.
• Communicate effectively with leadership and cross-department teams.

Skills

Supervisory experience

Retail warehouse

People management

Agility

Conflict resolution

Business acumen

Communication

Thrift/second-hand retail

Job description

Full Time Management Hamilton, Hamilton, ON, CA

Salary: $45,760.00 Annually

$ 45,760 / annually

Who We Are – At Talize Fashion and lifestyle Meets Purpose!

At Talize, we’re more than a workplace, we’re a movement for sustainable living. Every day, you help communities shop with purpose, combining fashion and environmental impact. We believe opportunity is always in style. Whether you're on the floor or behind the scenes, you’ll grow, thrive, and make a difference for your future and the planet. Our culture is fast-paced, fun, and people-first. We celebrate diversity, creativity, and collaboration, where every voice matters and every win counts.

Why Join Us?

We reward great work with great benefits — supporting your well-being on and off the clock.

Ready to make an impact? Let’s do it together.

Who You Are - A Visionary Leader Ready to Make Waves

You’re a dependable, detail-oriented, and results-driven professional all rolled into one. You are a passionate influencer with strong communication skills, who is open to giving and receiving feedback. With a talent for producing accurate, high-quality work and following established processes, you’re committed to getting better every day. At Talize, you’ll thrive as a business-savvy team member who blends consistency, technical expertise, and attention to detail with a strong commitment to quality. You are customer-centric with an ability to act as a mentor amongst your peers. Of course, you also deliver consistent results by aligning yourself with Talize’s values.

The Role – Own It. Lead It. Crush It.

We are seeking a Merchandise Processing Supervisor who will lead the back-of-house operations that power a successful store. This role oversees the full processing flow—from sorting and grading to tagging and floor readiness—while guiding a team of processors and recyclers to meet quality, safety, and productivity standards. The MPS supports hiring, training, and coaching, maintains an efficient and organized workspace, and collaborates closely with store leadership to keep merchandise moving. This leader helps drive operational excellence and a positive, mission-focused culture that supports Talize’s commitment to sustainable, affordable fashion.

Availability requirements

This role requires open availability, including weekends, holidays, and closing shifts.

What You’ll Be Doing - Every Day is Game Day

• Oversee daily merchandise processing, including sorting, grading, pricing, tagging, rolling, and ragging.
• Ensure smooth inventory flow to the sales floor by prioritizing categories and pacing processing activities.
• Support sale day preparation and execution, maintaining floor readiness and operational alignment.

Leadership & Development Duties

• Supervise, train, and coach processing team members and recyclers to meet productivity and quality goals.
• Assist with hiring, onboarding, and ongoing performance development.
• Promote engagement and morale through recognition initiatives and team collaboration.

Safety, Compliance & Communication Duties

• Enforce health and safety standards, monitor PPE usage, and address hazards promptly.
• Maintain a clean, organized, and compliant work environment.
• Communicate effectively with leadership, peers, and cross-department teams to ensure alignment and results.

What You Bring - Skills That Turn Heads

• 1+ year of supervisory experience in a fast-paced environment.
• 2+ years of experience working in a retail warehouse environment.
• Strong people management and delegation skills.
• Agility and adaptability in process execution.
• Conflict resolution and coaching skills.
• Solid business acumen and problem-solving skills.
• Strong communication and cross-functional collaboration.
• Experience in thrift or second-hand retail.

Physical Requirements and Work Environment

• Ability to stand, walk, bend, reach, and use hands continuously throughout the shift; lift up to 50 lbs; and push/pull wheeled containers up to 500 lbs.
• Exposure to dust, dirt, insects, garbage, and occasional rodents may occur during regular work activities.
• Flexible availability for days, evenings, weekends, and holidays, with regular interaction with customers and the public.

Why You’ll Love Us - It’s Not Just a Job—It’s a Movement

• 50% employee discount when you shop at Talize store.
• 100% Employer paid benefits + 3 weeks of vacation time annually.
• Enjoy your birthday on us, with an extra paid day off.
• Exciting growth opportunities in a rapidly expanding company.
• A vibrant, inclusive culture where your voice matters.
• A chance to be part of something bigger—reshaping retail while saving the planet.

Join the Movement - Let’s Do Great Things Together

Your Path to Joining Us - The Interview Journey

Here’s what you can expect:

• Application Review: Our team will carefully review your application and qualifications.
• Initial Phone Screen: If qualified, a quick chat to get to know you better and align your goals with ours.
• Predictive Index Assessment: Take a quick 15-20 minute that helps us get to know you better
• In-Person Interview: Following the PI assessments, successful candidates will be invited for an in-person store visit. This will include an interview and meet-and-greet with the Store’s General Manager (GM) and Assistant General Manager (AGM), as well as an overview of store operations and structure.
• Final Interview: Interview with Market Manager and People & Culture Business partner.
• Offer process: If you are successful through the interview process, you will first receive a verbal offer, which is subject to a criminal record check and background checks. After these are completed, a written offer will be issued.

We’ll keep the process transparent and efficient, with updates at every step.

Vacancy status:

This posting represents an active vacancy for which we are currently hiring

Talize is an equal opportunity employer and is committed to fostering an inclusive and accessible environment, where all Team Members and customers feel valued, respected, and supported. We thank you for your interest in employment opportunities at Talize. Please note, only the candidates who are selected for an interview will be contacted. Talize welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.