Merchandise Manager

Socket.dev; Toronto; On-site; CAD 25,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Employee discounts

Much more

Job summary

The Michaels Companies Inc. is seeking a Merchandise Manager for the TORONTO/DOWNSVIEW area.

You will drive merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards to deliver a customer-ready store environment. Responsibilities include leading SOP adherence, POS pricing accuracy, ad sets, and Ship from Store fulfillment, while training and developing the team and maintaining asset protection practices.

Qualifications

• 3+ years retail leadership experience.
• Store-level operations including SOP adherence and policy compliance.
• Ability to manage floor leadership, service standards, and inventory routines.

Responsibilities

• Assist Store Manager in leading adherence to SOPs and company programs.
• Ensure execution of policies, maintain store conditions and results.
• Provide MOD coverage and sustain service standards.
• Lead truck execution and flow of merchandise to the sales floor.
• Own workload planning and daily task prioritization with store leadership.
• Maintain in-stock optimization (SISO) and replenishment accuracy.
• Oversee Planogram execution and visual merchandising standards.
• Support backroom organization and stock movement.
• Manage ad sets, price changes, and Ship from Store fulfillment.
• Process RTVs and ASN receiving with documentation accuracy.
• Train and develop team members; support Asset Protection practices.
• Operate in a fast-paced environment with frequent customer interactions.
• Note: Work hours include nights, weekends and early mornings.

Job description

Store - TOR-TORONTO/DOWNSVIEW, ONThe Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures accurate pricing, timely promotional execution, and a customer-ready store environment through strong workload planning and inventory management.

Major Activities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.


• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.


• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.


• Lead truck execution processes, ensuring timely unloading, accurate sorting, and efficient flow of merchandise to the sales floor.


• Own workload planning and daily task prioritization, partnering with store leadership to align staffing and execution to business needs.


• Execute and maintain SISO (Store-In-Stock Optimization) routines to drive in-stock levels, replenishment accuracy, and sales readiness.


• Oversee Planogram (POG) execution, ensuring merchandising sets are completed accurately and on schedule.


• Establish and maintain visual merchandising standards, including initial product placement and presentation to company expectations.


• Support a clean, organized, and customer-ready store environment, including backroom organization and sales floor recovery.


• Manage key aspects of inventory control, ensuring product accuracy, integrity, and efficient stock movement.


• Execute ad sets, ensuring promotional signage and product placement are compliant and customer focused.


• Complete price changes accurately and on time, maintaining pricing integrity across the sales floor and systems.


• Oversee Ship from Store fulfillment, ensuring orders are picked, packed, and shipped efficiently and accurately.


• Process RTVs (Return to Vendor) and ASN receiving, ensuring compliance, documentation accuracy, and proper inventory adjustments.


• Manage store damages procedures, ensuring proper handling, reporting, and shrink reduction.


• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.


• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Other duties as assigned

Minimum Type of Experience Required

• 3+ years retail leadership experience

Work Environment

• Ability to remain standing for long periods of time


• Ability to move throughout the store


• Regular bending, lifting, carrying, reaching, and stretching


• Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.


• Ability to climb ladders or step stools to stock and retrieve products.


• Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.


• Ability to work in a fast-paced environment with frequent customer interactions.


• Work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

Please note: This posting is for an existing vacancy and the employer is actively recruiting to fill this position.

$18.60 - $22.90

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members.

• health insurance (medical, dental, and vision)


• paid time off


• tuition assistance


• generous employee discounts


• much more

For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.