Mental Health Therapist Provincial-Addiction & Mental Health Helpline

Alberta Health Services; Calgary; On-site; CAD 30,000 - 60,000; Part time

Job summary

A healthcare provider in Alberta is seeking a Mental Health Therapist to provide tele-triage for addiction and mental health support. The role involves responding to crisis situations, performing mental health assessments, and collaborating with a multidisciplinary team. Candidates should have a relevant master's degree and experience in mental health services. This position offers opportunities for professional development and a supportive work environment.

Benefits

Comprehensive benefits

Professional development opportunities

Qualifications

• Master’s degree in relevant fields with mental health training.
• Minimum of 3-5 years’ experience in frontline mental health services.
• Strong knowledge of mental health and substance use concerns.

Responsibilities

• Provide tele-triage for addiction and mental health calls.
• Respond to callers in crisis and assess urgent situations.
• Participate in quality improvement activities and administrative duties.

Skills

Crisis intervention

Teletriage assessment

Mental health assessment

Knowledge of addiction concerns

Strong computer skills

Education

Master’s degree in Psychology

Master’s degree in Social Work

Master’s or Bachelor’s in Occupational Therapy

Master’s degree in Nursing

Tools

Office 365 applications

Genesys (computer-based phone software)

Connect Care (clinical assessment software)

Job description

Overview

Your Opportunity:
The AHS Addiction and Mental Health Helpline, operated by Health Link, is a province-wide, 24/7 service for Albertans seeking addiction and mental health support. Reporting to the Clinical Manager and with the support of the Clinical Supervisors, the Mental Health Therapist is accountable for tele-triage of addiction and mental health calls and responds to callers by providing information, supportive listening/clinical intervention, psychoeducation, triage/assessment, referrals, and connecting callers with urgent or emergency services as needed. You will receive calls from the public, address the needs at hand, provide appropriate information or referral, and triage urgent situations. You are required to respond to callers in crisis, quickly assess risk and de-escalate active suicidal behaviour, other risk of violence, or substance-related crises. You must be comfortable providing brief intervention and advice over the phone, largely independently. You will also participate in supporting on-shift colleagues and debriefing with shift leads or Clinical Supervisors. Additional responsibilities include participation in shift exchange process, clinical supervision and quality assurance activities, evaluation and quality improvement activities, and other administrative duties. Imagine a supportive employer, endless opportunities for professional development, and comprehensive benefits, including health and dental, you and your family can truly thrive. This position is part of Primary Care Alberta. By applying on this posting, if you are the successful candidate, you agree to and will become an employee of Primary Care Alberta.

Description

As the Mental Health Therapist, you will be required to use a variety of treatment modalities (individual, family, and group) to persons experiencing significant mental health difficulties. Working both independently and as a member of a collaborative multidisciplinary team, you will provide evidence informed and best practices in crisis intervention, assessment, consultation, referral, case management and treatment.

Details

• Transition Company: Primary Care Alberta
• Classification: Mental Health Therapist Provin
• Union: HSAA Facility PROF/TECH
• Unit and Program: Health Link
• Primary Location: Southport Tower
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.75
• Posting End Date: 26-SEP-2025
• Employee Class: Regular Part Time
• Date Available: 03-NOV-2025
• Hours per Shift: 7.75
• Length of Shift in weeks: 12
• Shifts per cycle: 45
• Shift Pattern: Days, Nights, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $41.12
• Maximum Salary: $54.61
• Vehicle Requirement: Not Applicable

Qualifications

Required Qualifications: Master’s degree in Psychology; or master’s degree in Social Work (clinical specialization) including education in mental health assessment and psychotherapy; or master’s or bachelor’s degree in Occupational Therapy including training and experience in mental health assessment and provision of psychotherapy; or master’s degree in Nursing or Psychiatric Nursing including training and experience in mental health assessment and provision of psychotherapy. Active or eligible for registration with the applicable Alberta regulatory college.

Additional Qualifications

Additional Required Qualifications: Active registration for those eligible under the Health Professions Act. Minimum of 3-5 years’ experience providing frontline Addiction and Mental Health services in a variety of healthcare settings (e.g., urgent, acute, community). An equivalent combination of education and experience will be considered, including advanced education in Addiction Counselling. Ability to manage a wide variety of clinical situations with varying levels of acuity and a heterogeneous caller population. Strong knowledge of mental health and substance use concerns across populations, including areas of high risk such as substance withdrawal, suicidality, and/or violent behaviour. Competency in concurrent capable practice within addiction and mental health. Advanced computer skills essential, including working knowledge of the following: Office 365 applications; Genesys (computer-based phone software); Connect Care (clinical assessment software and protocols). Ability to learn and utilize multiple electronic platforms concurrently. Strong working knowledge of the addiction and mental health system across the province and the ability to locate resources that may be useful for callers based on clinical judgement. Advanced skills in assessment and intervention for individuals of all ages with addiction and mental health concerns, including skill and experience in crisis intervention and teletriage assessment. Customer Service focus.

Preferred Qualifications

Preferred Qualifications: Psychological First Aid (PFA) training preferred. Previous contact centre experience is an asset.