Mental Health Support Worker

Vancouver Island Health Authority; Victoria; On-site; CAD 70,000 - 73,000; Part time

Job summary

Vancouver Island Health Authority (Island Health) seeks a Mental Health Support Worker for Victoria, BC. You will assist clients with daily living activities, provide life skills coaching, and support families as part of a multidisciplinary team.

Reporting to the Coordinator, you will monitor client progress, document responses to care, and uphold safety and quality standards in line with the agency’s values.

Qualifications

• Diploma in Community Social Services or related field.
• Knowledge of Mental Health Act and Guardianship Act.
• Current Level C Basic Life Saving, valid Class 5 license, Food Safe Certificate.

Responsibilities

• Provide life skills training, coaching, and support to clients with mental health issues.

Skills

Communication

Life skills coaching

Client advocacy

Problem solving

Team collaboration

Education

Diploma in Community Social Services

Job description

Pembroke Street Mental Health - MSHU (PSMH) - Victoria, BC V8T 1J5 CA (Primary)

Work Area (FBA Only)

Multi-Site

No

Travel Requirement

Travel between multiple sites may be required

Shift Start Time/End Time

0900-1700, or as required

Days Off

As required

Vacancy Type

Casual

Salary Range (Hourly Rate)

$33.49 - $35.31

Paid FTE

N/A

Worked BI-WEEKLY HOURS

N/A

Planned Start Date

Oct. 13 2026

Approximate End Date (For Temporary Assignments ONLY)

Pending Return of Incumbent

No

CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)

Yes

Job Description

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Coordinator, as a member of a multidisciplinary team, the Mental Health Support Worker provides life skills training, coaching, advocacy, advice, and support services for clients experiencing mental health, behavioral, and developmental problems and to their caregivers/families, in accordance with an established plan of treatment/care. Motivates, assists, and instructs clients with the activities of daily living, reports clients' progress and condition, including reactions to medications.

QUALIFICATIONS:

Education, Training And Experience

Diploma in Community Social Services, e.g. Mental Health Worker, Community Health Worker, Resident Care Attendant/Long Term Care Aide, or Social Services Worker including post-secondary education in counselling skills training. Knowledge of legislation such as the Mental Health Act and the Guardianship Act. Knowledge of available programs, their interrelationships, and their function in delivering care in the community. Current Level C Basic Life Saving Certificate. Valid Class 5 vehicle license. Food Safe Certificate.A minimum of two years recent related experience working with persons with mental illness/ special needs including teaching life skills, or an equivalent combination of education, training and experience.

Skills And Abilities

• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to prioritize and organize client demands made and care needs.
• Ability to problem solve.
• Ability to teach life skills.
• Sound judgment and good observation skills.
• Ability to demonstrate an appropriate level of initiative and independence.
• Ability to work cooperatively as part of a multidisciplinary team.
• Ability to promote positive change and independence.
• Physical and emotion ability to carry out the duties of the position.