Mental Health & Addiction Treatment Sup Workr

Edgewood Health Network, Inc.; Calgary; On-site; CAD 21,000 - 23,000; Full time

Benefits offered by this job

Health benefits

Birthday day off

Floating days

Gym access

Education support

Relocation opportunities

Pension plan

Parental leave top-up

Kids Daycare discounts

Job summary

Edgewood Health Network, Inc. is seeking a dedicated Support Worker for Sandstone Recovery Center in Calgary.

You will assist adolescents and young adults (12–24) with daily routines, meals, and therapeutic activities within a recovery-focused environment. Responsibilities include conducting safety monitoring, documenting observations in the EMR, and supporting group programming while upholding privacy requirements and professional boundaries.

Qualifications

• Experience supporting youth or young adults in mental health or recovery settings preferred.
• Knowledge of eating disorders and trauma-informed care.
• Strong interpersonal and communication skills.
• Ability to maintain professional boundaries in crisis situations.
• Privacy protocols and privacy compliance experience.
• Current Standard First Aid/CPR level C certification and clear criminal record check.

Responsibilities

• Provide direct support and supervision to patients in daily routines, meals, and activities.
• Engage patients in structured programming reinforcing treatment goals.
• Foster a safe, respectful environment with healthy boundaries and coping strategies.
• Monitor safety and well‑being; follow safety plans and policies.
• Respond to distress using trauma-informed, non-punitive approaches.
• Participate in team handoffs, shift reports, and EMR documentation.
• Assist in facilitating milieu and group activities; complete care plan goals.
• Handle phone inquiries professionally and support overall program operations.

Skills

Interpersonal skills

Communication skills

Problem solving

Crisis management

Privacy compliance

Tools

EMR / Electronic documentation

Job description

Mental Health & Addiction Treatment Sup Workr

Casual Calgary, AB, CA

Salary Range: $21.00 To $23.00 Annually

EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are.

EHN Canada prides themselves on providing both excellent and accessible care to all Canadians.

Be part of the work that’s changing lives.

Position Summary

Sandstone Recovery Center is a community-based inpatient recovery centre for eating disorder and mental health for adolescents and young adults ages 12 - 24 years old.

The Support Worker plays a critical role in ensuring Sandstone Recovery Center operates consistently with the goals and therapeutic objectives of the treatment program, especially during periods when counselling staff are not available or on duty. Support Workers provide day-to-day monitoring, engagement, and support to patients while maintaining a psychologically safe, structured, and recovery-focused environment.

Job Duties & Responsibilities

Patient Support and Engagement

• Provide direct support and supervision to patients in daily routines, meal support, and therapeutic activities.
• Engage patients in structured programming that reinforces treatment goals, including life skills, emotional regulation, communication, and self-care.
• Foster a safe, respectful, and inclusive environment, supporting patients in practicing healthy boundaries and coping strategies.
• Monitor patients for safety and well-being, conducting regular checks in accordance with safety plans and program policies.
• Respond supportively and effectively to client distress or dysregulation, using trauma-informed and non-punitive approaches.

Safety and Risk Management

• Conduct environment checks and monitor for adherence to program rules and safety guidelines.
• Recognize and report safety risks, incidents, or concerns to the Executive Director and interdisciplinary team in a timely manner.
• Assist in implementing safety plans and interventions developed by the clinical team.
• Administers first aid in case of emergency while waiting for medical staff and/or emergency professionals to arrive.

Collaboration and Communication

• Participate in team handoffs and shift reports, sharing observations and relevant patient updates.
• Timely documentation in the EMR, including observations, and reporting incidents accurately and professionally in alignment with program standards and privacy requirements.
• Answer phones in a professional manner.

Program Support

• Assist in the facilitation of therapeutic milieu and programming, including group activities and life skills sessions.
• Support patients in completing care plan goals set by the clinical team (e.g., practicing coping skills, engaging in social interaction, attending groups).
• Help maintain an organized, clean, and welcoming environment that reflects the values of respect, dignity, and recovery.
  • Completion of assigned cleaning duties per the posted schedule.
• Other duties as assigned by the Executive Director or leadership team.

Qualifications and Requirements

• Previous experience supporting youth or young adults in a mental health, addictions, community, or recovery setting preferred.
• Knowledge of eating disorders, trauma-informed care, and mental health challenges.
• Strong interpersonal, communication, and problem‑solving skills.
• Ability to maintain professional boundaries and remain calm in crisis situations.
• Comfortable using electronic documentation systems and following privacy protocols.
• Current Standard First Aid/CPR level C certification.
• Clear criminal record check with vulnerable sector screening.
• Shifts may include days, evenings, overnights, weekends, and holidays.

Employee Benefits and Perks

Comprehensive benefits package including a yearly allowance of $2,000 for mental health and addiction services, plus $600 for various paramedical services (e.g., massage, physiotherapy)

24/7 Employee Assistance Program through GreenShield Health

Competitive paid time off, with an extra paid day off for your birthday, offered to eligible employees

Float Days and Recognized Statutory Holidays, providing additional flexibility and time off for eligible employees

Access to in-house fitness facilities or discounted gym memberships

Exclusive discounts through Perkopolis on entertainment, insurance, and more

Opportunities for personal and professional growth through our Education Support Assistance program

Supportive relocation opportunities due to our nationwide presence

Defined Benefit pension plan with up to a 4% employer contribution

Maternity and parental leave top‑up

Discounts available at Kids & Co. Daycare.

Artificial intelligence (AI) may be used to screen, assess, or select applicants for this position by analyzing application materials and generating recommendations to support human decision-making.

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.