Membership Sales & Service ID# 1514

YMCA of Simcoe/Muskoka; Central Ontario; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Compensation $18.75/Hour

Wellness day

Paid Well-being days

YMCA Health and Fitness membership

Job summary

The YMCA of Simcoe/Muskoka is seeking a Membership Sales & Service staff member at the Tamarack North Centre to achieve sales targets, deliver outstanding service, and accurately process transactions. You will engage with members, promote programs, and maintain a safe service area, while upholding YMCA standards and confidentiality.

Qualifications include proven customer service experience, CPR/First Aid, and certification requirements.

Qualifications

• Proven Customer Service Experience.
• Computer literate with basic software knowledge.
• Excellent Oral Communication Skills.
• Adult Engagement & IC Level #1 Certification.
• Emergency Training.
• Current CPR and First Aid.

Responsibilities

• Deliver exceptional customer service and support to members and program participants.
• Achieve sales targets as defined by the Supervisor, Sales and Service.
• Process transactions accurately and efficiently.
• Maintain a neat, clean, and safe service area.
• Engage with members to promote YMCA programs and services.
• Maintain confidentiality of member information.
• Complete all other duties as assigned.

Skills

Customer service

Computer literacy

Oral communication

IC Level 1 Certification

Emergency training

CPR/First Aid

Education

Adult Engagement IC Level #1 Certification

Job description

Join our team at the new Tamarack North Centre, operated by the YMCA Simcoe/Muskoka. The Membership Sales and Service staff members are responsible for achieving sales targets, delivering exceptional service and for processing transactions in an accurate and efficient manner.

In this role, you will:

• Demonstrate strong support and commitment to the mission and core values of the YMCA of Simcoe/Muskoka and the YMCA in Canada.
• Demonstrate strong support and commitment to serving the membership, facility users and all program participants of the YMCA of Simcoe/Muskoka.
• Deliver exceptional customer service as per YMCA Standards and best practices.
• Achieve sales targets as defined by the Supervisor, Sales and Service.
• Complete all transactions in an efficient, accurate and timely manner.
• Actively work towards maintaining a neat, clean, safe and well organized service area at all times.
• Maintain a strong working knowledge of all YMCA programs and services.
• Respond to inquiries in a clear, informed manner.
  Explore customer needs with probing questions to ensure that patrons understand the broad range of YMCA programs and services.
• Engage in friendly, open dialogue with members and patrons to promote a sense of belonging and involvement.
• Communicate all service and safety deficiencies to the Manager on Duty in a timely manner for resolution.
• Maintain confidentiality in all matters related to members, participants, volunteers and staff.
• Complete all other duties as assigned.
• Adherence to all provincial and federal legislation relevant to job description.

You bring:

• Proven Customer Service Experience
• Computer Literate
• Excellent Oral Communication Skills
• Adult Engagement & IC Level # 1 Certification
• Emergency Training
• Current CPR and First Aid
• Must be able to work flexible hours based on client needs
• Willingness to work evenings and weekends
• Willingness to participate in mandated training to be completed before or shortly after commencement of work including:
• AODA Training
• Health & Safety Awareness Training
• Bill 168 (Violence & Harassment in the Workplace) Training
• PCI Compliance
• WHMIS
• Child Safeguarding Training

Why work for the Y:

At the YMCA of Simcoe/Muskoka, we believe in creating a welcoming and inclusive environment for all members and staff. As a Membership Sales & Service staff, you will have the opportunity to make a positive impact on the lives of our participants and the community. You will work alongside a supportive team of individuals who are committed to our vision of building vibrant and connected communities where everyone belongs.

Perks:

• Compensation $18.75/ Hour
• Wellness day
• Paid Well-being days
• YMCA Health and Fitness membership

When people find a community where they belong, they shine.At the YMCA of Simcoe/Muskoka, we believe in creating spaces where everyone belongs.In addition to a competitive salary and benefits package, we offer ongoing training and development opportunities to help you grow professionally and personally. Ifyou'relooking for a challenging and rewarding career, working with a diverse team where your own ideas will be heard, then the YMCA of Simcoe Muskoka is the perfect place for you.

About us:

The YMCA of Simcoe/Muskoka is a registered charity dedicated to building healthier, stronger communities by promoting physical, mental, and social well-being for all. We offer a wide range of inclusive and affordable programs and services to individuals and families, regardless of their background or financial situation.

Applications will remain open until filled.

The YMCA of Simcoe/Muskoka is committed to fair and accessible employment practices. Our goal is a diverse, inclusive workforce that reflects the communities we serve. Each step of our recruitment process is human-led; we do not use artificial intelligence (AI) or automated screening tools. Individuals needing employment accommodation in the hiring process or job postings in an alternative format may contact the People and Culture department at [e-mail].

In keeping with our commitment to child and youth safeguarding,job offers are contingent on the successful completion of a Police Records Check and employment reference checks. Police Records Checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position. Police Records Checks must be renewed every three years.