Membership Sales Associate

Manatee Chamber of Commerce; Owen Sound; On-site; CAD 30,000 - 45,000; Full time

Job summary

A leading fitness brand is seeking a Membership Sales Associate to provide customer service and drive membership growth. The role involves engaging with members, promoting our services, and achieving sales targets. Candidates must have excellent communication skills and a passion for fitness to help motivate members. Benefits include a free membership and an incentive structure with hourly pay plus commission based on sales performance.

Benefits

Free Membership

Incentive: Hourly pay + Commission

Qualifications

• Clear and concise voice and tone on the phone.
• Can build relationships with members.
• Experience in sales and cross-selling products.
• Ability to achieve membership and retail sales goals.

Responsibilities

• Provide superior customer service in-person and over the phone.
• Schedule appointments and maintain professional appearance.
• Promote participation in challenges and use of the app.
• Assist in social media engagement and ad campaigns.

Skills

Excellent phone skills

Extrovert personality

Minimum 1 year of sales experience

Passion for Fitness, Health, and Wellness

Excellent customer service skills

Strong Social Media Presence

Job description

MEMBERSHIP SALES ASSOCIATE (HOTWORX BRADENTON)
FULLTIME & PARTTIME IS AVAILABLE. IF PARTTIME 30 HRS A WEEK MINIMUM

Objective

To provide superior customer service on the phones & in-person skills, sales tactics, drive traffic into the location, continually increase the membership base and focus on the retention of current members. Engage and participate in marketing efforts and weekly social media posts across Meta. The MSA is passionate about Fitness, Health, and Wellness and builds relationships with members, and upholds the integrity and good reputation of the HOTWORX® brand through innovative content creation and follower growth across all social platforms, as well as professional representation of the brand always.

Job Responsibilities

• Excellent phone skills and make outbound calls and schedule Red Appointments
• Minimum 30 hours per week (If Part-Time) unless otherwise noted by management. If Full-Time
• Arriving early, 15 minutes is recommended before all scheduled work shifts, outside promotions, corporate sales appointments and employee educational/training sessions.
• Consistently maintain a professional appearance by adhering to the HOTWORX® Uniform Policy & Code of Conduct.
• Always strive for only 5-star online ratings for Yelp, Facebook, Google and other listing sites!
• Follow general cleaning and maintenance checklists and guides as assigned by management.
• Complete all daily open/closing procedures and checklists for each shift.
• Make every member feel special and keep them motivated for the workouts
• Assist members during their visits by providing warm greetings for each visit, answering their questions, providing proper sauna and workout instructions, answering all post-workout questions and provide suggestions on gear, hydration and other retail items.
• Promote participation in the Burn Off Challenge and use of the HOTWORX® App.
• Sell memberships and do the necessary prospecting and outside promotions for new members.
• Achieve all membership sales goals. Full billing information and signatures are required for completed sales.
• Sell retail and learn everything that needs to be discovered about all products and future products that will be introduced. Achieve all retail sales goals.
• Maintain studio and equipment clean/sanitized
• Do what is necessary to meet all prospecting and sales goals.
• Assist manager in social media engagement posts, promotions and on-going ad campaigns by providing insight on results, ideas and more to increase traffic and promote online engagement.
• Review and update Studio Prospecting/Client tracking logs daily to ensure proper exercise of prospecting duties and follow to increase sales opportunity and personal commissions. This includes new member follow-up, new guest tracking, etc.
• Utilize all HOTWORX® marketing tools simultaneously and consistently to maximize traffic.

Required Skills and Qualifications

• Excellent phone skills with clear and concise voice and tone
• Extrovert personality with ability to build relationships with members
• Minimum 1 year of sales experience, not shy to speak and cross-sell products
• Passion for Fitness, Health, and Wellness
• Excellent sales skill, and sell cross-products
• Excellent customer service skills
• Ability to connect and build relationships with members
• Positive, can-do attitude
• Very Strong Social Media Presence and background in Meta
• Complete all required certifications timely
• Support management as needed

Benefits

• Free Membership
• Incentive: Hourly pay + Commission (Sales & Performance Based)