Membership Director

KidStrong; Calgary; Hybrid; CAD 48,000 - 65,000; Full time

Job summary

A child development training center in Calgary is hiring a Membership Director to drive membership sales, ensuring a focus on community engagement and lead generation. The ideal candidate will have 2+ years in health, fitness, or hospitality sales, delivering excellent customer service and meeting sales targets. Flexible hours are required, making calls during evenings and weekends. Compensation ranges from $48,000 to $65,000 annually. Join us to make a meaningful impact on young lives.

Benefits

Bonus based on performance

Flexible schedule

Opportunity for advancement

Training & development

Qualifications

• 2+ years of experience in health, fitness, or hospitality sales is strongly preferred.
• Strong verbal and written communication skills.
• Proven track record of exceeding sales targets.

Responsibilities

• Drive membership sales through high-volume outbound phone calls.
• Manage sales data and present results to leadership.
• Ensure a world-class experience for new members.

Skills

Communication skills

Sales mentality

Customer service

Organizational skills

Education

2+ years in health, fitness, or hospitality sales

Tools

ZenPlanner

Sales Messenger

HubSpot

Google Sheets/Docs/Slides

CRM systems

Job description

Benefits

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Training & development

Responsive recruiter

The Full Time Membership Director plays an important role in accelerating growth for a territory of KidStrong Centers. This position is ultimately responsible for meeting and exceeding goals and targets related to member growth, retention, and community engagement.

In this critical position, the Membership Director will demonstrate a deep understanding and passion for the KidStrong brand and curriculum in order to meet and exceed sales goals. The Membership Director must have a laser focus on meeting and exceeding numbers and be obsessed with lead generation and follow up.

Flawless maintenance of company generated leads is a must. Dedication to building the lead pipeline through community engagement and self-generated partnerships is required.

This is not a 9a-5p job. For the Membership Director to be successful, making calls and interacting with parents when they are available (mornings, evenings, and weekends) is required.

This is a hybrid role with in centre time at KidStrong Symons Valley.

Responsibilities

Drive membership sales through high-volume outbound phone calls on inbound leads (50+ calls/texts/day is typical effort).

The Membership Director must execute sound communication with the centers they support in order to ensure observations, trials, and new members receive a world-class experience when starting their KidStrong journey.

Self management and motivation to exceed KidStrong sales targets.

Oversee the sales process and systems.

Manage sales data and have ability to present to regional leadership an assessment of sales results and plans to drive the overall portfolio performance.

Work closely with Area Developer and General Managers on seamless process in scheduling observations, trials, and enrollments by managing and following up on inbound leads, and complying with KidStrong Sales recommended processes.

Respond and follow through in a timely manner with all KidStrong owner requests and client/ lead requests.

Provide and maintain the highest level of customer service beyond the sale to protect brand integrity.

Willingness to pitch in to support center level initiatives i.e. center maintenance, training, etc.

Sales Coordinator will work 5 days per week with one of these days on a weekend with specific hours based on the needs of the centers they support.

Dependable attendance to team meetings and community events.

Qualifications

2+ years of experience in health, fitness, or hospitality sales is strongly preferred.

Availability to work the schedule required. This is not a 9a-5p job. Mobility to support the territory is required.

Experience with the following systems is preferred but not required; ZenPlanner, Sales Messenger, HubSpot, Google Sheets/Docs/Slides, and auto dialer systems.

Prior experience in outbound phone sales is strongly preferred (50+ calls/day is typical effort).

Proven track record of exceeding sales targets/quota.

Strong sales mentality and comfortability with outbound sales efforts.

Demonstrated urgency during promotional cycles to maximize return on ad spend.

Excellent verbal and written communication skills.

Entrepreneurial spirit with open, participative leadership style and drive for excellence.

Strong work ethic, integrity, and professional demeanor.

Practical work experience using Microsoft Office Products.

Prior CRM Experience (Salesforce, Etc.) Is Strongly Preferred.

Supervisory Responsibilities: This position will not directly supervise any employees.

Sphere of Interaction

The Sales Coordinator will work closely with other leadership within the Region, KidStrong families and potential members.

DNA / Competencies

• Competitive
• Strong internal drive and desire to grow KidStrong member base
• Result Driven Communication
• Speaks clearly and persuasively in positive or negative situations
• Responds well to questions; listens and gets clarification
• Demonstrates group presentation skills; participates in meetings
• Writes clearly and informatively; edits work for spelling and grammar
• Passionate/Professional: Approaches others in a positive manner and treats others with respect and consideration
• Maintains positive presence under pressure
• Accepts responsibility for own actions; exhibits high level of ownership
• Follows through on commitments
• Gives and welcomes feedback.
• Organized: Prioritizes and plans work activities; develops realistic action plans.
• Sets goals and objectives
• Laser focused on plan and execution to deliver results in a timely manner
• Comfortable calling an audible; continuing or adjusting the play after the audible is called
• Embraces innovation and a quickly-changing landscape. Best Idea Wins!
• Resilient: Optimistic; solution-based mindset
• Strong rebound after setbacks and welcomes learning opportunities
• Active Listener: Balances team and individual responsibilities
• Exhibits objectivity and openness to other's views
• Contributes to building a positive team spirit; supports everyones efforts to succeed
• Puts success of team above own interests; able to build morale and group commitments to goals and objectives
• Community Builder: An innate desire to care for and connect KidStrong families
• Represents KidStrong with pride and passion in the community and at all times

Compensation

Compensation: $48,000.00 - $65,000.00 per year

KidStrong is a private child development training center focused on brain, physical & character development for ages walking through 11 years old. KidStrong offers a science-based curriculum that is parent-focused and taught by professionals.

Our People

• Want to work with great people
• Want personal and professional growth
• Want to make an impact

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.