Member Services Representative - Thompson Branch

Assiniboine Credit Union; Thompson; On-site; CAD 30,000 - 60,000; Full time

Job summary

A financial services organization in Canada is seeking a Full Time Member Service Representative for a 12 month term. This role focuses on delivering exceptional member experiences by assisting with day-to-day transactions and resolving inquiries. Candidates should have a Grade 12 diploma, 2-3 years of experience, and strong customer service skills. The position offers competitive compensation, health benefits, and opportunities for career growth.

Benefits

Health and dental benefits

Matched pension

Vacation

Qualifications

• 2 to 3 years of experience in a similar role.
• Experience handling cash, including counting and balancing.
• Fluent in English, both spoken and written.

Responsibilities

• Deliver a consistent and compelling member experience.
• Promote and assist with digital banking needs.
• Provide transactional service, including deposits and withdrawals.
• Manage lobby and greet members warmly.
• Resolve member complaints effectively.

Skills

Excellent customer service

Problem-solving skills

Strong communication skills

Attention to detail

Ability to work independently

Organizational skills

Education

Grade 12 diploma

Tools

Microsoft Suites (Word, Excel, Outlook)

Job description

About this opportunity :

• The Full Time Member Service Representative (12 Month Term) is a full-time position (37.5 hours per week)
• This position requires availability to work Tuesday to Saturday.
• The position offers a competitive compensation plan, including health and dental benefits, matched pension, vacation.
• The role is an ideal place to start your career in financial services, with the opportunity for development and growth into a variety of roles at ACU based on your unique skills and aspirations.

Responsibilities :

As a Member Service Representative, you will play a key role in delivering a consistent and compelling member experience at ACU, supporting members with their day‑to‑day transactions and digital banking, asking questions to uncover their unique needs, answering their inquiries, resolving concerns, and connecting them to the team of experts across ACU.

• Provides a high level of service by attending to members in a courteous and professional manner, ensuring all advice and service delivery standards are met and exceeded at all times.
• Promotes, educates, and assists members with their digital banking needs.
• Provides transactional service to members, including deposit processing, withdrawals, bill payments, cheque cashing, etc.
• Assists with opening and closing duties of the vault, ATM, and cash recycler units as required.
• Supports lobby management, greeting members warmly on arrival.
• Through discovery, identifies members’ goals and needs and connects them to the right advisor to serve their immediate and future needs in all interactions on the frontline and during lobby management.
• Achieves individual targets and collaborates to support team success, demonstrating service excellence and product knowledge.
• Resolves member complaints with an aim for first contact resolution and referring complex issues when needed.
• Observes and adheres to all credit union policies and procedures on internal control and risk management, including security requirements for cash custody & safeguarding, frauds, forgeries and robbery procedures.
• Demonstrates understanding of ACU’s commitment to values‑based banking, a respectful workplace, and diversity, equity and inclusion.
• Maintains privacy, keeping strictly confidential member information that becomes available to them in the course of their duties.

Qualifications :

Education and Experience

To apply for this position, you must have a grade 12 diploma plus 2 to 3 years of experience working in a similar job.

To do this job, you should have :

• Experience handling cash- including counting and balancing activities.
• Excellent customer service and problem‑solving skills so you can help members with their problems and concerns.
• Strong communication skills and the ability to build good relationships with other people.
• Strong attention to detail with the ability to act and learn from getting feedback.
• The ability to work independently and take on new projects.
• The ability to do many different activities at the same time and to stay organized.
• Experience with computer programs such as Microsoft Suites (Word, Excel, Outlook) and others.
• The ability to communicate fluently in English- both speaking and writing.
• Knowledge of credit union products and services, policies and procedures is an asset.

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