Member Services Representative - Part Time - 18 Month Contract

Meridian Credit Union; Kincardine; Presencial; CAD 45.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid vacation time

Health benefits

Pension matching

Banking benefits

Tuition reimbursement

Rewards program

Descripción de la vacante

Meridian Credit Union is hiring a Member Services Representative for our Kincardine branch. You will deliver compassionate service, promote Meridian’s banking products, and support Members’ financial well-being.

The role emphasizes accurate cash handling, confidentiality, and collaboration with Retail, Wealth, and Small Business teams to grow Member relationships. Evening and Saturday shifts required.

Formación

• Previous work experience in a customer service role, with cash handling experience as an asset.
• High School diploma or relevant working experience.
• Flexibility to work all scheduled hours which include some evenings and Saturdays.
• Proven understanding of computer systems and programs including Microsoft Office, and Outlook.
• Strong negotiation, interpersonal, written, and oral communications skills.
• Effective organizational time management, and problem-solving skills.

Responsabilidades

• Provide a superior Member experience by identifying and promoting Meridian products and services and offering qualified referrals.
• Post all transactions accurately and timely to ensure proper due diligence.
• Maintain discretion and confidentiality to respect Members’ privacy.
• Collaborate with branch teams to expand Member relationships and support the Digital Ambassador Program.
• Participate in community activities and events to promote Meridian in the community.

Conocimientos

Customer service

Cash handling

Interpersonal communications

Problem solving

Educación

High School Diploma

Herramientas

Microsoft Office

Outlook

Descripción del empleo

Why Meridian?

At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Why Meridian?

At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Find our story here: About Meridian

Our Retail Banking Practice:

Our vision is to be recognized as the financial institution that has the most local impact, supported by a purposeful value proposition to our Members.

We have a passion for ensuring we maintain our tradition of exceeding Member expectations and helping them achieve their best lives. We deliver advice-based banking while providing tools that reduce complexity, offering the right information, and motivating our Members to reach their overall financial goals.

Our Retail teams work alongside our partners in Wealth, Small Business, and Mobile Mortgage Specialists to support our Members' holistic financial growth.

As a Member Services Representative:

You will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience!

In this role, we will rely on you to provide compassionate service, while positioning Meridian’s products and services to add value to our Members’ financial wellbeing.

Member Experience

• Provide a superior Member experience through the identification and promotion of products and services and where appropriate, and provide qualified referrals based on identified needs
• Demonstrate perseverance in difficult situations by showcasing understanding to Members’ perspectives, and creating action plans to resolve their concerns if they arise
• Ensure proper due diligence by posting all transactions accurately and timely
• Maintain discretion and confidentiality to respect Members’ privacy
• Participate in branch activities in support of expanding the Member relationship and growing our Digital Ambassador Program

Employee Experience

• Act as an engaged teammate and trusted partner to build and cultivate internal relationships within the Member Experience teams and cross-functional departments, while ensuring achievement of Retail Experience goals
• Demonstrate empathy with colleagues by communicating thoughts and ideas openly while promoting inclusivity and a sense of belonging towards others in the workplace
• Continue individual learning and development to align with Meridian values while delivering on action plans aligned with Employee Engagement results

Community Experience

• Promote Meridian in your community by participating in community activities or events while demonstrating our values
• Support local community organizations and activities through Business Development and Good Neighbour Program including planning, preparation, and delivery of Meridian hosted community events

How you will succeed

• Previous work experience in a customer service role, with cash handling experience as an asset
• High School diploma or relevant working experience
• Flexibility to work all scheduled hours which include some evenings and Saturdays
• Proven understanding of computer systems and programs including Microsoft Office, and Outlook
• Strong negotiation, interpersonal, written, and oral communications skills
• Effective organizational time management, and problem-solving skills

This role represents an existing vacancy. Internal candidates are being considered as part of our standard process.

Salary Range: CAD $45,000 – $49,900 annually

Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

Join us!

This role is in office at our Kincardine Branch located at 818 Durham St., Kincardine, ON N2Z 3B9.

Build the Future of Banking with Us

At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we’re looking for team members who bring:

• Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
• Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
• Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
• Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

What's in it for you?

• Paid vacation time, and other time off
• Employer-paid health benefits
• Defined contribution pension matching
• Financial benefits including free banking, and special rates on mortgages, lines of credits and more
• Tuition reimbursement program
• Unique rewards and recognition program

You will benefit from an inclusive and collaborative work environment that encourages creativity, curiosity, and celebrates success. You will also receive the right training, tools and technology needed to delight our Members, with the opportunity to learn from diverse industry leaders, who have hailed from top organizations around the world.

Our Story:

Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 360,000 Members. Meridian has more than 75 years of banking history and is 100% owned by its members. With 89 retail branches and 15 Business Banking Centers across Ontario and $ 30B in assets under management, Meridian offers a broad range of financial products and services to its retail, business banking and wealth members. With over 2000 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life.

Our Commitment to Belonging

At Meridian, belonging starts with people. We are committed to creating an inclusive and accessible workplace where everyone feels valued, respected, supported, and empowered to bring their authentic selves to work. We believe that diverse backgrounds, identities, abilities, sexual orientation, experiences, and perspectives make us stronger and help us better serve our Members, communities, and one another.

We are committed to an accessible recruitment experience and will provide accommodation information to candidates selected for an interview.

To learn more about DEIBR at Meridian, visit meridiancu.ca.

Thank you for your interest in Meridian Credit Union. We look forward to learning more about you and the unique experiences and perspectives you could bring to our team.

Follow us on Twitter at

@MeridianCareers

Connect with us on LinkedIn

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.