Member Services Rep

CrunchFitnessCanada; Whitby; On-site; CAD 30,000 - 60,000; Full time

Job summary

A fitness company in Durham Region, Whitby is seeking a Member Services Representative. The role involves attracting new members, providing exceptional customer service, and creating a welcoming atmosphere. Candidates should have at least 1 year of service experience, strong communication skills, and a commitment to customer satisfaction. Join a team that values growth and fitness.

Benefits

Bonus based on performance

Company parties

Employee discounts

Opportunity for advancement

Training & development

Qualifications

• Minimum of 1 year of experience in a service-oriented position, preferably in a similar industry.
• Effective communication skills, both written and verbal.
• Commitment to exceeding customer expectations.
• CPR / AED certification required (can be obtained within 30 days of hire).
• A basic criminal background check will be required.

Responsibilities

• Attract new business through referrals and outreach.
• Exceed personal sales goals using effective strategies.
• Provide excellent customer service and manage member accounts.
• Maintain a clean facility and promptly address member requests.
• Communicate club services and operational hours effectively.

Skills

Customer service orientation

Communication skills

Sales techniques

Integrity

Enthusiasm

Job description

Job Description

Benefits

• Bonus based on performance
• Company parties
• Employee discounts
• Opportunity for advancement
• Training & development

HERE WE GROW AGAIN!

Crunch is a gym that believes in making serious fitness fun by fusing fitness and entertainment while pioneering a philosophy of No Limits. Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job. Its an opportunity to inspire others to reach their fitness goals. Our No Limit philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Position Overview

Join our dynamic team as a Member Services Representative and be a key contributor to creating a warm, inviting atmosphere that enriches the lives of our team members and community. If you're passionate about fitness, excited about delivering exceptional customer service, and driven by a shared purpose, we want you on board.

Responsibilities

• Proactively attract new business through member referrals, corporate lead generation, territory outreach, and telephone inquiries, ensuring consistent follow-up on sales leads.
• Exceed personal sales goals by leveraging effective sales techniques and strategies.
• Demonstrate unwavering integrity and adherence to company core values in all interactions.
• Provide excellent customer service while managing members' accounts and booking Crunch One Kick Offs.
• Foster a welcoming environment for co-workers, members, and guests at all times.
• Demonstrate enthusiasm, passion, friendliness, and ambition in all interactions.
• Handle phone calls with courtesy and professionalism, making outbound calls for trial passes and other leads.
• Maintain a clean facility and promptly address member requests and issues.
• Greets all members and guests with a smile and enthusiasm, ensuring consistent member engagement.
• Effectively communicate special events, club services, programs, and schedules to members and guests.
• Serve as an expert on all aspects of club facilities, services, and operational hours.

Required Skills & Experience

• Minimum of 1 year of experience in a service-oriented position, preferably in a similar industry.
• Effective communication skills, both written and verbal.
• Strong customer service orientation with a commitment to exceeding expectations.
• CPR / AED certification required (can be obtained within 30 days of hire).
• A basic criminal background check will be required as part of the hiring process. This is to ensure a safe and secure environment for all employees and members.

Physical Requirements

• Ability to lift or move up to 50 lbs.
• Prolonged standing and walking required for daily duties.

Our Core Values

• Communication is Key - Clarity and transparency with our processes and expectations
• Leaders Grow Leaders - We empower, develop, and support each other through shared commitment
• All In, All The Time - We give 100% without hesitation
• Challenge Transforms Growth - We embrace our challenges as an opportunity to learn and grow
• Teamwork and Community - our team plays a vital role in our success and are valuable contributors to the community

Are you ready to be a part of a team that values excellence and supports personal and professional growth? Apply now to embark on a rewarding career journey with us!