Member Services Rep

Crunch Fitness Canada; London; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Bonus based on performance

Company parties

Employee discounts

Job summary

Crunch Fitness Canada is seeking a friendly Member Services Representative to welcome guests, handle inquiries, and drive member engagement in a fast-paced gym environment. You will contribute to a warm atmosphere, manage member accounts and bookings, pursue referrals and leads, and uphold the company values while maintaining safety through CPR/AED requirements.

This role offers advancement opportunities, hands-on training, performance bonuses, and a collaborative team culture that makes Crunch

Qualifications

• Minimum of 1 year in a service-oriented position.
• Excellent written and verbal communication skills.
• CPR/AED certification required (can be obtained within 30 days of hire).
• A basic criminal background check will be part of the hiring process.

Responsibilities

• Proactively attract new business through member referrals, corporate leads, territory outreach, and calls.
• Exceed personal sales goals using effective sales techniques.
• Provide excellent customer service while managing member accounts and bookings.
• Greet members and guests with warmth and assist with program information and schedules.
• Maintain a clean facility and respond to member requests promptly.
• Communicate club events, services, and hours to members and guests.
• Serve as an expert on all aspects of club facilities and operations hours.

Skills

Customer service

Communication

CPR/AED

Background check

1 year experience

Job description

Benefits

• Opportunity for advancement
• Training & development
• Bonus based on performance
• Company parties
• Employee discounts

HERE WE GROW AGAIN!

Come join us and become part of the greatest growth story to ever be told in the fitness industry.

Crunch is a gym that believes in making serious fitness fun by fusing fitness and entertainment while pioneering a philosophy of No Limits. Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job. It’s an opportunity to inspire others to reach their fitness goals. Our No Limit philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Position Overview

Join our dynamic team as a Member Services Representative and be a key contributor to creating a warm, inviting atmosphere that enriches the lives of our team members and community. If you're passionate about fitness, excited about delivering exceptional customer service, and driven by a shared purpose, we want you on board.

Responsibilities

• Proactively attract new business through member referrals, corporate lead generation, territory outreach, and telephone inquiries, ensuring consistent follow-up on sales leads.
• Exceed personal sales goals by leveraging effective sales techniques and strategies.
• Demonstrate unwavering integrity and adherence to company core values in all interactions.
• Provide excellent customer service while managing members' accounts and booking Crunch One Kick Offs.
• Foster a welcoming environment for co-workers, members, and guests at all times.
• Demonstrate enthusiasm, passion, friendliness, and ambition in all interactions.
• Handle phone calls with courtesy and professionalism, making outbound calls for trial passes and other leads.
• Maintain a clean facility and promptly address member requests and issues.
• Greets all members and guests with a smile and enthusiasm, ensuring consistent member engagement.
• Effectively communicate special events, club services, programs, and schedules to members and guests.
• Serve as an expert on all aspects of club facilities, services, and operational hours.

Required Skills & Experience

• Minimum of 1 year of experience in a service-oriented position, preferably in a similar industry.
• Effective communication skills, both written and verbal.
• Strong customer service orientation with a commitment to exceeding expectations.
• CPR/AED certification required (can be obtained within 30 days of hire).
• A basic criminal background check will be required as part of the hiring process. This is to ensure a safe and secure environment for all employees and members.

Physical Requirements

• Ability to lift or move up to 50 lbs.
• Prolonged standing and walking required for daily duties.

Our Core Values

• Communication is Key - Clarity and transparency with our processes and expectations
• Leaders Grow Leaders - We empower, develop, and support each other through shared commitment
• All In, All The Time - We give 100% without hesitation
• Challenge Transforms Growth - We embrace our challenges as an opportunity to learn and grow
• Teamwork and Community - our team plays a vital role in our success and are valuable contributors to the community

Vacancy Status: This posting is for an existing vacancy.

AI Use in Recruitment: As part of our recruitment process, we may use artificial intelligence (AI) supported tools to assist with tasks such as resume screening, application organization, and candidate communications. These tools are used to support efficiency and consistency in the hiring process. All hiring decisions are reviewed and made by human decision-makers at Crunch. AI tools do not independently determine candidate selection or employment outcomes. We are committed to fair, transparent, and non-discriminatory hiring practices and regularly review our processes to ensure they align with legal and ethical standards.