Member Services Consultant (Kingston)

CAA Club Group; Eastern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A member service organization in Kingston is seeking a Member Service Consultant to provide exceptional experiences for members. Responsibilities include selling memberships, making car rental reservations, and educating members on travel insurance. Ideal candidates have 2-3 years of customer service experience and strong communication skills. This position requires a flexible schedule.

Qualifications

• 2-3 years customer service and sales experience in a retail environment.
• Excellent communication skills both written and oral.
• TICO certification completion or working towards it.

Responsibilities

• Provide exceptional experiences to Members.
• Sell Memberships and merchandise.
• Make car rental reservations and educate members on Travel Insurance options.

Skills

Customer service experience

Sales skills

Excellent communication

Education

Post-secondary education in Travel and Tourism or related field

Job description

Position Details

What you will do

As a Member Service Consultant (MSC) you will have the proven ability to provide exceptional experiences to our Members. In this role, you would be required to sell Memberships, and merchandise. You will also be required to make car rental reservations, take passport photos, issue International Driving permits and educate and provide Travel Insurance options to our Members.

Who You Are

• 2-3 years customer service and sales experience in a retail environment
• Excellent communication skills both written and oral
• TICO certification completion or working towards / willing to complete
• Available to work flexible store operation hours
• Post-secondary education in Travel and Tourism, or related field is a strong asset

Internal applicants are asked to formally express their interest by applying online no later than 5 business days of position being posted