Member Services Administrative Coordinator

Tsawwassen First Nation; Delta; On-site; CAD 76,518 - 80,766; Full time

Benefits offered by this job

BC Municipal Pension Plan (employer-8.

15 personal days per year

Paid time off during Christmas & New Y

Paid vacation time

100% employer-paid prescriptions

100% basic dental coverage

100% varied paramedical coverage

Excellent benefits

Job summary

Tsawwassen First Nation is seeking a Member Services Administrative Coordinator to provide high-level administrative and coordination support to the Director of Member Services and lead coordination of the Community Safety Strategy across the department. The role manages calendars, meetings, correspondence, workplans, and documentation while ensuring CSS priorities are visible and actionable.

Strong organizational skills and discretion are essential.

Qualifications

• Diploma or degree in a relevant field or equivalent experience.
• Minimum three years of progressively responsible administrative or executive support experience.
• Experience supporting senior leadership or executive management.
• Experience coordinating projects, workplans, or strategic initiatives.
• Excellent written and verbal communication skills.
• Advanced proficiency with Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, Teams, SharePoint).
• Criminal Record Check completed.
• Knowledge of Indigenous governments or First Nations organizations is an asset.

Responsibilities

• Provide confidential administrative support to the Director of Member Services.
• Manage and prioritize the Director's calendar, appointments, meetings, and priorities.
• Coordinate departmental meetings, prepare agendas, record minutes, and track action items.
• Prepare correspondence, reports, presentations, briefing notes, and materials.
• Monitor deadlines and ensure commitments are completed.
• Coordinate travel and logistics as required.
• Maintain organized filing systems.
• Coordinate CSS implementation and track progress across Member Services.
• Support data collection, reporting, and evaluation of CSS initiatives.
• Coordinate cross-department meetings and maintain documentation templates.

Skills

Organizational skills

Time management

Communication skills

Microsoft Office 365

Project coordination

Executive support

Confidentiality

Discretion and judgement

Education

Diploma or degree in Business Administration/Public Administration/Office Administration/Project Management

Tools

Microsoft Office 365 Suite

Job description

MEMBER SERVICES ADMINISTRATIVE COORDINATOR

Full Time Permanent

Position Summary

The Member Services Administrative Coordinator provides high-level administrative and coordination support to the Director of Member Services while coordinating implementation of the Community Safety Strategy (CSS) across the department. Working closely with the Director, this position manages calendars, meeting priorities, correspondence, workplans, action tracking, and departmental coordination to ensure priorities are effectively organized and executed. The role serves as a central coordination point for Member Services, supporting communication, planning, and follow-through across multiple programs and initiatives.

In addition to executive administrative support, the Coordinator is responsible for coordinating the implementation of the Community Safety Strategy by maintaining implementation plans, tracking progress, supporting reporting requirements, and ensuring CSS priorities remain visible and actionable across Member Services. This position requires exceptional organizational skills, sound judgment, discretion, and the ability to anticipate needs while managing multiple competing priorities in a dynamic environment.

Duties and Responsibilities

Executive and Administrative Support

• Provide confidential administrative support to the Director of Member Services.
• Manage and prioritize the Director's calendar, appointments, meetings, and competing priorities.
• Coordinate departmental meetings, prepare agendas, record minutes, and track action items.
• Prepare correspondence, reports, presentations, briefing notes, and meeting materials.
• Monitor deadlines and proactively ensure commitments and deliverables are completed.
• Manage incoming requests and assist the Director in prioritizing work based on organizational priorities.
• Coordinate travel arrangements, conference registrations, and logistics as required.
• Maintain organized electronic and physical filing systems.

Community Safety Strategy Coordination

• Coordinate implementation of Community Safety Strategy recommendations across Member Services.
• Maintain CSS implementation workplans, timelines, and tracking tools.
• Monitor progress, identify risks or barriers, and provide updates to the Director.
• Coordinate meetings related to CSS implementation and follow up on assigned actions.
• Support data collection, reporting, and evaluation of CSS initiatives.
• Ensure CSS priorities remain aligned with departmental workplans and TFN strategic priorities.

Department Coordination

• Coordinate communication and information sharing across Member Services.
• Assist managers with planning, scheduling, and coordinating departmental initiatives related to CSS implementation.
• Support preparation of funding reports, presentations, and internal updates.
• Coordinate cross-department meetings and implementation activities.
• Help maintain consistency in documentation, templates, and departmental processes.

Project and Operational Support

• Maintain departmental workplans and project trackers. Assist with implementation of new initiatives, policies, and operational improvements. Track action items arising from leadership meetings. Support continuous improvement of administrative systems and workflows. Perform other related duties as assigned.

Administrative Support to Member Services

• Provide administrative support to Member Services managers and teams to support planning and implementation of CSS initiatives.
• Assist with meeting coordination, including scheduling, agenda preparation, note-taking, and tracking action items.
• Support the organization of documents, workplans, and implementation materials.
• Assist with internal coordination, follow-ups, and communication related to CSS priorities.
• Ensure administrative processes are organized, timely, and aligned with implementation goals.

Qualifications and Skills

• Diploma or degree in Business Administration, Public Administration, Office Administration, Project Management, or a related field, or an equivalent combination of education and experience.
• Minimum three years of progressively responsible administrative or executive support experience.
• Experience supporting senior leadership or executive management.
• Experience coordinating projects, workplans, or strategic initiatives.
• Exceptional organizational and time management skills.
• Demonstrated ability to manage multiple competing priorities while maintaining attention to detail.
• Excellent written and verbal communication skills.
• Strong judgment, professionalism, and ability to maintain confidentiality.
• Advanced proficiency with Microsoft Office 365, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.
• Experience preparing reports, meeting minutes, and briefing materials.
• Knowledge of Indigenous governments or First Nations organizations is considered an asset.
• Successful completion of a Criminal Record Check.

Working Conditions

• Office-based role within Community Services, with regular collaboration across departments.
• Standard hours Monday‑Friday, with occasional flexibility required based on project timelines.

Compensation

• $36.79 to $38.83 per hour. Placement within the pay scale is based on a review of skills, experience, and internal equity.
• Annual cost of living increases.
• BC Municipal Pension Plan – employee contributes 8.61%, employer contributes 9.31%.
• Excellent benefits, 100% paid by employer:
  • 100% prescriptions paid, no deductible.
  • 100% basic dental coverage, no deductible.
  • 100% varied paramedical coverage.
• 15 personal days per year.
• Paid time off during the Christmas & New Year break.
• Paid vacation time.

Application Process

Interested and qualified applicants are invited to submit their resume and a cover letter outlining their relevant experience and interest in the role to the appropriate contact. We wish to thank all interested applicants; however, only short‑listed candidates will be contacted for interview.

Pursuant to the Tsawwassen First Nation Government Employees Act, first priority in hiring among qualified applicants will be given to Tsawwassen Members, second priority to spouses (as defined in s. 3(1) of the BC Family Law Act) of Tsawwassen Members, and third priority to members of other First Nations. If you fall within one of these categories and you wish to have this voluntary information considered as part of your application, please indicate the applicable category in your cover letter.