Member Services Administration Analyst - 12-month contract

Ontario Teachers' Pension Plan; Toronto; Hybrid; CAD 82,000 - 92,000; Full time

Job summary

Ontario Teachers’ Pension Plan is seeking a Member Services Administration Analyst to support complex pension processes during seasonal demands and deadlines. The role emphasizes autonomous work, quality outputs, and adherence to compliance requirements.

You will collaborate with the Manager, Pension Administration, Member Process, and engage across multiple areas (Employer Experience, Quality Assurance) while seeking process improvements and maintaining data integrity.

Qualifications

• 2+ years of Data Administration experience in Employer Experience or similar.
• Ability to work autonomously and support peers in unfamiliar areas.
• Proven analytical skills with strong attention to detail.
• High attention to quality, controls, and procedures.
• Ability to shift focus and priorities on short notice.
• Confidentiality and discretion in handling information.
• Excellent research, investigation, and written communication abilities.
• Thorough understanding of data systems used at Teachers’ (Ed, SMS, Microsoft Office, PowerAutomate, Power BI).
• Proficient understanding of the Teachers’ Pension Act and internal workflows.

Responsibilities

• Execute Member Process activities with self-learning and mentorship, autonomous and quality-focused.
• Execute Quality Assurance processes with autonomous, high-quality outputs and attention to detail.
• Execute Employer Experience processes with targeted workflows and timely completion.
• Handle other areas' processes and administration (e.g., Actuarial Services, Finance) autonomously.
• Identify and implement process improvement ideas to increase operational efficiency.

Skills

Data Administration

Autonomous work

Analytical skills

Attention to detail

Confidentiality

Written communication

Power BI

Power Automate

Data systems (Ed/SMS/MS Office)

Tools

Microsoft Office

Ed/SMS

Job description

The opportunity

The Member Services Administration Analyst position is required for the execution of complex, cyclical, and compliance-oriented processes within the Member Services division to support the overall Member experience and regulatory requirements. This position is intended to provide targeted pension administrative support during periods of seasonal process demands and various compliance activities and deadlines throughout the division.

Who you'll work with

The Member Services Administration Analyst will report to the Manager, Pension Administration, Member Process.

What you'll do

• Execute Member Process process and administration activities Following self-learning and co-mentoring support from peers, the Analyst will be assigned to complete specific, targeted workflow and non-workflow processes or activities. Assigned work to be carried out in an autonomous fashion, maintaining high quality outputs, good judgement, risk awareness, and attention to detail. Task assignments will be pre-determined by Member Services management, are temporary, and rotational in nature.
• Execute Quality Assurance process and administration activities Following self-learning and co-mentoring support from peers, the Analyst will be assigned to complete specific, targeted workflow and non-workflow processes or activities. Assigned work to be carried out in an autonomous fashion, maintaining high quality outputs, good judgement, risk awareness, and attention to detail. Task assignments will be pre-determined by Member Services management, are temporary, and rotational in nature.
• Execute Employer Experience process and administration activities Following self-learning and co-mentoring support from peers, the Analyst will be assigned to complete specific, targeted workflow and non-workflow processes or activities. Assigned work to be carried out in an autonomous fashion, maintaining high quality outputs, good judgement, risk awareness, and attention to detail. Task assignments will be pre-determined by Member Services management, are temporary, and rotational in nature.
• Execute other areas process, project and administration activities Following self-learning and co-mentoring support from peers, the Analyst will be assigned to complete specific, targeted workflow and non-workflow processes or activities (examples include, but not limited to, Actuarial Services, Finance, etc). Assigned work to be carried out in an autonomous fashion, maintaining high quality outputs, good judgement, risk awareness, and attention to detail. Task assignments will be pre-determined by Member Services management, are temporary, and rotational in nature.
• Look for and implement process improvement ideas/initiatives Analyse task assignments with intent to improve operational efficiencies by providing solutions on reducing non-value added process steps. Document process improvement ideas/initiatives in central repository.

What you'll need

• 2+ years of Data Administration experience in Employer Experience, or similar
• Ability to work autonomously and offer support to peers in work areas without precedent
• Proven analytical sills with great attention to detail
• High attention to quality, controls, and procedure
• Effectively shift focus and priorities, at times with little notice
• High degree of confidentiality and discretion
• Excellent research, investigation, and written communication skills
• Thorough understanding of data systems in use at Teachers’ (Ed, SMS, Microsoft office, PowerAutomate, Power BI, etc.)
• Proficient understanding of the Teachers’ Pension Act (TPA), board policies/procedures and internal work flow processes

What we’re offering

• Base Salary starting at $81,600 with future opportunity of up to $91,500.
• Competitive compensation
• Numerous opportunities for professional growth and development
• A flexible work environment combining in office collaboration and remote working
• Our Flexible Travel Program gives you the option to work abroad in another region/country for up to a month each year
• Employee discount programs including Edvantage and Perkopolis

At Ontario Teachers', diversity is one of our core strengths. We take pride in ensuring that the people we hire and the culture we create, reflect and embrace diversity of thought, background and experience. Through our Diversity, Equity and Inclusion strategy and our Employee Resource Groups (ERGs), we celebrate diversity and foster inclusion through events for colleagues to connect for professional development, networking & mentoring. We are building an inclusive and equitable workplace where our talent is respected, accepted and empowered to be themselves. To learn more about our commitment to Diversity, Equity and Inclusion, check out Life at Teachers'.

Accommodations are available upon request ([e-mail]) for candidates with a disability taking part in the recruitment process and once hired.

Candidates must be legally entitled to work in the country where this role is located.

Ontario Teachers’ may use AI-based tools to assist in screening and assessing applicants for this position. These tools may help us identify candidates whose skills and experience align with Ontario Teachers’ objectives by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making. To learn more about how Teachers’ uses AI with your personal information, please visit our Privacy Centre.