Member Service Representative II

Conexus Credit Union; Tisdale; On-site; CAD 47,000 - 59,000; Full time

Benefits offered by this job

Generous vacation benefits

Competitive benefit package options

Pension matching

Preferred rates for banking needs

Job summary

Conexus Credit Union is seeking a temporary full-time Member Services Representative II at the Tisdale Branch for up to 18 months. You will be the first point of contact for members, delivering everyday banking services and building relationships.

Requirements include a High School Diploma and at least one year of financial industry experience, plus customer service and cash handling skills. Prior sales experience is a plus; scheduled 37.5 hours per week, Monday to Friday.

Qualifications

• Minimum one year of financial industry experience.
• Experience in providing customer service.
• Experience in handling cash.

Responsibilities

• Proactively identifying and responding to members’ needs to improve their financial well-being and build rapport.
• Providing a variety of services related to the promotion and sales of cash and non-cash financial services, solutions and alternatives such as opening up memberships and deposit accounts, including terms, RRSP’s and TFSA’s
• Promoting and offering credit union products and services and, when appropriate referring members to Financial Service Advisors to further develop relationships
• Following internal policies, procedures and processes; maintaining confidentiality
• Identifying suspicious transactions or interactions and responding appropriately

Skills

Customer service

Cash handling

Sales experience

Education

High School Diploma

Job description

At Conexus, we are focused on supporting our members with their needs of today, while also helping them pursue their goals for the future. It’s more than conducting a banking transaction, it’s about providing insightful content, tools, expert advice, and a full suite of products to inspire confidence in their financial decision-making. We prioritize performance excellence, and our employees champion each member’s success, ultimately contributing to a thriving province.

We are curious, courageous, confident and committed. Our values ensure we consistently deliver outstanding member experiences. As employees, we are more than just individuals who come to work each day, each role is a vital part of Conexus.

As of January 1, 2026, Conexus, Cornerstone, and Synergy credit unions have merged into one provincial credit union serving over 200,000 members in 57 branches across 50 Saskatchewan communities.

We acknowledge that our Conexus offices and facilities are located on Treaty 2, 4, 5, 6, 8 and 10 lands. These are the traditional lands of the Cree, Dakota, Dene, Lakota, Nakota and Saulteaux peoples, as well as the homeland of the Métis.

The bigger picture

We’re looking for a motivated team player who is member service focused to come on board as a temporary full-time Member Services Representative II (MSR II) at our Tisdale Branch for up to 18 months. As the first point of contact for members, you will provide everyday banking services and products to meet members’ immediate needs.

As a full-time team member you will be scheduled to work 37.5 hours per week Monday - Friday.

How you'll be spending your time

• Proactively identifying and responding to members’ needs to improve their financial well-being and build rapport
• Providing a variety of services related to the promotion and sales of cash and non-cash financial services, solutions and alternatives such as opening up memberships and deposit accounts, including terms, RRSP’s and TFSA’s
• Promoting and offering credit union products and services and, when appropriate referring members to Financial Service Advisors to further develop relationships
• Following internal policies, procedures and processes; all the while maintaining confidentiality
• Identifying suspicious transactions or interactions and responding appropriately

The way people describe you

• A welcoming and engaging individual who builds trust and working relationships with ease
• A team player who takes pride in working with our members and creating an exceptional member experience
• An adaptable individual who is comfortable with a changing environment while remaining focused on our goal of improving the financial wellbeing of every member
• A self-starter who is passionate about growing your knowledge
• A communicator, who takes a genuine interest in people and is good at listening

The experience you bring

• High School Diploma
• A minimum of one year of financial industry experience
• Experience in providing customer service
• Experience in handling cash
• Prior sales experience is considered an asset

Salary range

$47,146.84 - $58,934.10 annually

Benefits and perks

The success of our membersrelies heavily onthe performance andaccomplishmentsof our employees.That’swhy we prioritizeofferingour team a varietyofperksand benefitsdesigned to support their success and well-being bothat work and in theirpersonal lives.Some of theseadditionalbenefitsmayinclude, but are not limited to:

• Generous vacation benefits,giving you time to spend onwhat’smost important to you
• Competitive benefit package options,covering all aspects of personal wellness
• Pension matching to support you towardsretirement.
• Preferred rates for all your banking needs, helping to make life more affordable.

This position is covered by a collective bargaining agreement; union membership is required.

We are excited to welcome candidates who bring a blend of academic, professional and volunteer experience that sets them apart. Research shows that many applicants tend to apply only when they meet every qualification of the role. However, we encourage you to explore opportunities that closely match your skillset and experience. We truly value diverse backgrounds and varied experiences, as we are dedicated to creating inclusive and diverse workplaces. You might just be the ideal addition to our team that we’ve been searching for! This opportunity closes on September 2, 2026, if you have questions about this position, please contact Natasha Hudy at [e-mail].