Member service representative

Shepherd; Penticton; On-site; CAD 30,000 - 60,000; Part time

Job summary

A local fitness facility in Penticton is seeking a reliable and enthusiastic individual for various tasks such as welcoming members, managing front desk duties, and maintaining the facility. The position offers flexible hours ranging from 8 to 20 per week, with a pay rate of $19.00 to $22.00 per hour. Ideal candidates should have strong customer service skills, basic math abilities, and the willingness to learn new computer programs. A supportive team atmosphere fosters positivity and inclusivity.

Qualifications

• Basic math skills required to handle transactions.
• Ability to learn new computer programs quickly.
• Experience with retail cash handling is a plus.

Responsibilities

• Welcome and provide tours to members and guests.
• Manage phone calls and inquiries professionally.
• Perform front-desk duties and light laundry.
• Maintain cleanliness of front desk and workout areas.
• Process memberships and sales transactions.
• Manage inventory effectively.

Skills

Customer service orientation

Basic math skills

Computer skills

Communication skills

Job description

Overview

We are looking for a reliable, enthusiastic, hard‑working individual who can take on a variety of tasks in our fitness facility. Excellent customer service skills and the ability to prioritize tasks are crucial. Communication is essential, verbally, non‑verbally and in writing. Workday is typically a solo shift but we encourage a supportive team atmosphere that helps each other and continually builds everyone up. Positivity and inclusivity are essential elements.

Responsibilities

• Welcome everyone who enters the gym and tour and discuss membership types with members and guests.
• Answer phone calls and take appropriate actions.
• Make smoothies, attend to front‑desk duties, and perform light laundry.
• Maintain front desk, pro shop, restrooms and workout areas.
• Enter memberships and sell a variety of retail items using the computer system.
• Manage inventory and document tracking.

Qualifications

• Basic math skills.
• Computer skills and ability to learn new programs.
• Retail cash handling experience an asset.
• Strong customer service orientation and communication skills.

Schedule & Compensation

This is a flexible position ranging from 8 to 20 hours per week with the ability to pick up some weekend shifts and vacation/sick coverage.

Compensation: $19.00 – $22.00 per hour.