Member service representative

F45 Training CP006504; Penticton; On-site; CAD 30,000 - 60,000; Part time

Job summary

A local fitness facility in Penticton is seeking a Member Service Representative to enhance member experiences. Responsibilities include welcoming visitors, touring the facility, managing memberships, and maintaining cleanliness throughout the gym. The ideal candidate is enthusiastic and possesses strong customer service skills. This flexible role offers 8 to 20 hours per week, with compensation between $19.00 - $22.00 per hour. Join our supportive team atmosphere that emphasizes positivity and inclusivity.

Benefits

Free uniforms

Opportunity for advancement

Qualifications

• Ability to prioritize tasks and communicate effectively.
• Enthusiastic, reliable, and hardworking individual.
• Experience in member relations and customer service.

Responsibilities

• Welcome members and guests to the gym.
• Conduct tours and discuss memberships.
• Handle phone calls and take appropriate actions.
• Maintain cleanliness at the front desk and workout areas.

Skills

Excellent customer service skills

Basic math skills

Computer skills

Retail cash handling experience

Job description

Member Service Representative

• Free uniforms
• Opportunity for advancement

We are looking for a reliable, enthusiastic, hard‑working individual who is able to take on a variety of styles of work in our fitness facility. Excellent customer service skills and an ability to prioritize tasks are crucial. Communication is essential, verbally, non‑verbally and in writing.

Workday is typically a solo shift but we encourage a team atmosphere that supports each other and helps out wherever necessary to continually build everyone up. Positivity and inclusivity are essential elements.

This is a flexible position ranging from 8 to 20 hours per week with the ability to pick up some weekend shifts and vacation/sick coverage.

The role involves member interactions such as welcoming everyone who enters the gym, touring and discussing different membership types with members and guests.

Computer skills require completion of entering memberships and selling a variety of retail items, inventory management and document tracking.

Key points of this position will be member relations, answering phone calls and taking appropriate actions, making smoothies, front desk attendance, light laundry and maintenance of front desk, pro shop, restrooms and workout areas.

Basic math skills, computer skills and the ability to learn new computer programs are required.

Retail cash handling experience an asset.

Compensation: $19.00 - $22.00 per hour