Member service representative

King; Penticton; On-site; CAD 30,000 - 60,000; Part time

Job summary

A fitness facility is seeking a reliable and enthusiastic individual for a flexible position ranging from 8 to 20 hours per week. This role involves member interactions, answering phone calls, and maintaining the front desk and workout areas. The ideal candidate should possess excellent customer service skills, basic math and computer skills, and a positive, inclusive attitude. Compensation ranges from $19.00 to $22.00 per hour depending on experience. Weekend shifts are available.

Qualifications

• Excellent customer service skills and the ability to prioritize tasks are crucial.
• Communication skills are essential, in both verbal and written forms.
• Retail cash handling experience is an asset.

Responsibilities

• Welcome everyone who enters the gym and provide tours.
• Manage phone calls and respond to inquiries or issues.
• Assist with making smoothies and light maintenance tasks.

Skills

Customer service skills

Communication

Basic math skills

Retail cash handling

Job description

We are looking for a reliable, enthusiastic, hard‑working individual who is able to take on a variety of styles of work in our fitness facility. Excellent customer service skills and the ability to prioritize tasks are crucial. Communication is essential, verbally, non‑verbally and in writing. Workday is typically a solo shift but we encourage a team atmosphere that supports each other and helps out whenever to continually build everyone up. Positivity and inclusivity are essential elements.

This is a flexible position ranging from 8 to 20 hours per week with the ability to pick up some weekend shifts and vacation/sick coverage. The role involves member interactions such as welcoming everyone who enters the gym, touring and discussing different membership types with members and guests.

Computer skills require completion of entering memberships and selling a variety of retail items, inventory management and document tracking.

Key points of this position will be member relations, answering phone calls and taking appropriate actions, making smoothies, front desk attendance, light laundry and maintenance of front desk, pro shop, restrooms and workout areas.

Basic math skills, computer skills and the ability to learn new computer programs are required.

Retail cash handling experience an asset.

Compensation: $19.00 - $22.00 per hour

Would you be available to work additional shifts?

What makes you a good candidate for this position?

Do you have reliable transportation to and from work?