Member Service Officer

Prosperity Credit Union; Leroy; On-site; CAD 48,000 - 61,000; Full time

Job summary

A financial services organization in Leroy, Saskatchewan, seeks a full-time Member Service Officer to provide administrative and member-facing support, ensuring exceptional member service. Candidates should possess a high school diploma and strong communication skills. This position offers a comprehensive benefits package and opportunities for professional development.

Benefits

Comprehensive benefits package

Generous paid vacation

Matched pension plan

Professional development incentives

Paid volunteering days

Qualifications

• Prior experience in administrative or financial services is an asset.
• Knowledge of risk management, confidentiality, security, and fraud prevention policies is an asset.
• Ability to prioritize and complete tasks within tight deadlines while maintaining quality and accuracy.

Responsibilities

• Conduct administrative activities to support internal colleagues.
• Demonstrate effective communication and triaging capabilities.
• Suggest suitable financial products based on member needs.

Skills

Customer service abilities

Effective communication

Organizational skills

Education

High school diploma

Tools

Microsoft Office

Job description

Role and Responsibilities

Reporting to the Manager Member Service, the Member Service Officer holds a pivotal support role within a highly functional team environment. This position offers administrative and member-facing assistance to our branch staff. Working within a team of meticulously organized support professionals, the Member Service Officer is dedicated to prioritizing member documentation and service, ensuring a streamlined experience for our members.

Key job responsibilities include:

• Administrative Support: Conduct administrative activities associated with supporting internal colleagues to meet member needs. Ensure all assigned administrative tasks are completed in a timely manner, with a high degree of accuracy and attention to detail.
• Communication: Demonstrate adept internal communication skills and effective triaging capabilities to ensure seamless information flow within the team, reaching out to colleagues for additional information when needed.
• Member Engagement: Suggest suitable financial products based on member needs and connect members with internal resources. Respond to member requests promptly, answering questions (over the phone and in person) with an emphasis on delivering an exceptional experience.
• Compliance: Maintain compliance standards in all member interactions and documentation.
• Service Excellence: As an internal service champion, uphold the highest standards of support teamwork, and collaboration.

Qualifications

• High school diploma is required. Prior experience administrative or financial services experience is an asset
• Knowledge of risk management, confidentiality, security, and fraud prevention policies is an asset
• Proven computer and keyboarding skills, including familiarity with Microsoft Office, and excellent communication skills are essential
• Outstanding customer service abilities coupled with a proactive approach to supporting colleagues
• Ability to prioritize and complete tasks within tight deadlines while maintaining a high level of quality and accuracy

Perks and Benefits

• Comprehensive benefits package
• Generous paid vacation and sick days to support employee health and well-being
• Collaborative and supportive work environment
• Matched pension plan
• Professional development incentive program
• Paid days off for volunteering and learning
• Preferred loan/deposit rates and service packages
• Relocation assistance available for eligible candidates
• Staff and corporate events

Prosperity Credit Union is committed to inclusion, and we honor and celebrate everyone’s diverse experiences and perspectives. We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know if you need any accommodation so that you can bring your best self to the application process and beyond.

All candidates under consideration for employment must successfully undergo a criminal background check and credit assessment and obtain a fidelity bond to meet the qualifications for the position.

Job Types: Full-time, Permanent

Pay: $48,800.00-$61,000.00 per year

Benefits

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Mileage reimbursement
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care

Application question(s)

• Are you willing to travel to provide coverage at other Prosperity branch locations?

Work Location: In person

Application deadline: 2025-11-17