Member Service Centre Representative (Part-time)

FirstOntario Credit Union; St. Catharines; On-site; CAD 30,000 - 41,000; Full time

Benefits offered by this job

Enhanced mental health benefits viaSun

Professional development support (up~$

Pension Plan

Volunteer program (Blue Wave)

Employee and Family Assistance Program

Job summary

FirstOntario Credit Union in Niagara Region, St. Catharines, seeks a customer-focused representative to provide prompt, courteous sales and service to members by phone and in person.

You will proactively identify member needs, refer to the right staff, and execute transactions with accuracy while upholding company standards. Responsibilities include active sales, strong service delivery, teamwork with internal partners, and participation in campaigns to grow member relationships.

Qualifications

• Above average interpersonal and communication skills.
• Ability to work well with minimal supervision.
• Strong customer service orientation and problem solving.
• Comfort with calling members and handling inquiries.

Responsibilities

• Provide prompt, accurate, and courteous transactional sales to members by phone and in person as applicable.
• Identify opportunities to expand member relationships and refer to appropriate staff.
• Complete transactions accurately and adhere to service standards.
• Collaborate with colleagues to support member needs and fulfill requests.

Skills

Interpersonal skills

Communication skills

Teamwork

Customer service

Education

Grade 12

Tools

MS Office

Job description

• Enhanced mental health benefits through SunLife and TELUS Health
• Up to $1000 per year towards professional development
• Pension Plan
• Company-wide Employee Volunteer program (Blue Wave Program)
• Employee and Family Assistance Program

Why FirstOntario?

• Enhanced mental health benefits through SunLife and TELUS Health
• Up to $1000 per year towards professional development
• Pension Plan
• Company-wide Employee Volunteer program (Blue Wave Program)
• Employee and Family Assistance Program

Job Overview

Provide prompt, efficient and courteous transactional sales and service to members. Proactively assist members to ensure that their needs have been met and refer to other staff, as appropriate. Professionally and efficiently perform sales, service, and operational accountabilities as outlined below.

Role

Sales

• Provide prompt, accurate, efficient transactional sales to members over the phone and/or
• Recognize opportunities and act on all discussions with members to acquire more of their business, through qualified referrals to appropriate staff.
• Determine whether to refer or to personally
• Perform retention activity when
• Track all referral sales
• Actively participate in and contribute to all campaign activity, as
• Build positive relationships with internal partners to support each other's business

Service

• Apply our "Member First" principles with all members and prospective
• Adhere to "Service Standards" in all circumstances with members and fellow
• Promptly acknowledge members by name and refer them to a more appropriate staff member, if necessary, to fulfill members needs best.
• Project a positive and professional image and attitude with members and fellow
• Work with member to resolve inquiries and/or Refer to other staff if 'wait time' for other members may be compromised.
• Close all transactions with a positive statement and thank member for their
• Develop and pursue a Personal Development Plan, jointly agreed to with the Manager for continuous positive development of skills.

Operations

• Adhere to policies and procedures, at all
• Complete all work accurately, promptly and fully from beginning to
• Act as joint custodian and/or combination holder, as
• Perform audits, processes and proofing, as required.
• Consider health & safety as a primary concern to ensure the overall well-being of the department and members
• Perform all other duties, as

Job Specifications

• Must have above average interpersonal and communication skills
• Must be able to work well with a minimum of supervision
• Must be capable of working as a team player, willing to assist other staff as required
• Must have demonstrated service abilities and be able to identify member needs cross selling certain products and referring smoothly to others, as appropriate
• Must be willing to learn and apply coaching
• Must be flexible and prepared to work hours established to meet member service demands
• Must have reliable and capable internet accessibility if remote shifts are required

Requirements

• Grade 12 or equivalent
• Previous call centre and/or customer service preferred
• Experience in MS Office is preferred

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.

This posting is for an existing vacancy.

This posting is for an existing vacancy.

Salary: $26.03 per hour