Member Reception Agent

Desjardins; Terrebonne; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

4 weeks of flexible vacation starting—

Defined benefit pension plan

Job summary

Desjardins is hiring for a full-time on-site role at our Terrebonne caisse. You will welcome members, promote autonomy in using Desjardins tools, and maintain satisfactory wait times while delivering a distinctive customer experience.

You will foster sales opportunities, schedule appointments, answer inquiries, and provide information. French language knowledge and familiarity with Desjardins products are required, with a competitive compensation package and pension plan offered to eligible

Qualifications

• Adhere to Desjardins service standards when welcoming members and customers.
• Assist customers in using alternative tools and channels (ATMs, AccèsD Internet and telephone, Desjardins mobile services, Desjardins.com).
• Maintain reasonable waiting times in the waiting room and ensure customer satisfaction.
• Identify and seize sales opportunities by understanding member needs.
• Build trust by meeting members' needs when interacting with them.
• Schedule appointments as per caisse process.
• Answer and route calls and provide general information as required.

Skills

Action oriented

Communicates effectively

Customer Focus

Differences

Drive results

Interpersonal Savvy

Nimble learning

Situational adaptability

Education

High school diploma

Job description

The work mode arrangement for the position is full-time on site

Required

• Consistently adhere to Desjardins service standards when welcoming members and customers in order to provide a distinctive experience
• As time permits, foster member and customer autonomy by assisting them in the optimal use of alternative tools and channels (e.g. ATMs, AccèsD Internet and telephone, Desjardins mobile services, Desjardins.com, and complementary channels such as the Student Service Centre and Desjardins Bank)
• Ensure that members and customers experience a reasonable waiting time in the waiting room. To that effect, observe their reactions and maintain their satisfaction
• Pay attention to the needs of members and customers to ensure their full satisfaction and seize sales opportunities
• When coming into contact with members and customers, work to strengthen the trust they have in Desjardins by adequately meeting their needs
• As needed, schedule appointments following the process established by the caisse
• As required and on an ad hoc basis, answer and route phone calls and collect and provide general information.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

What You Bring To The Table

• High school diplomas in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Knowledge of all counter and convenience products and services
• Knowledge of all Desjardins products and services aimed at caisse members and those offered by business centres, components, distribution networks/channels and as well as those of competitors
• Knowledge of security measures, legal framework and internal controls
• Understanding of the philosophy and fundamentals of financial services cooperatives
• Knowledge of reception procedure
• Knowledge of the general responsibilities of the caisse teams (organizational structure, roles and responsibilities)
• Knowledge of service standards

Action oriented, Communicates effectively, Customer Focus, Differences, Drive results, Interpersonal Savvy, Nimble learning, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!