Medical Transportation Assistance Rep

Métis Nation-Saskatchewan; Saskatoon; On-site; CAD 48,000 - 58,000; Full time

Job summary

Métis Nation–Saskatchewan (HMHA) is seeking a Medical Transportation Assistance Representative to coordinate travel logistics, reimbursements and eligibility guidance for MN-S citizens. You will liaise with health providers, carriers, and internal teams to ensure compliant, timely and culturally safe service.

The role requires compassion, strong communication, and meticulous records in CRM systems. Based in Saskatoon, this full-time position reports to the HMHA Program Manager and supports

Qualifications

• Certificate or diploma in Office/Business Administration or related field.
• 1–3 years in client services, health navigation, benefits/claims processing, or administrative coordination.
• Knowledge of MN–S, Métis culture and communities in Saskatchewan.

Responsibilities

• Coordinate travel logistics and reimbursements for MTAP.
• Assist intake and verification of eligibility and set up files in CRM.
• Provide trauma-informed, culturally safe service to Métis clients.
• Liaise with clinics, health providers, and internal teams to resolve issues.

Skills

Communication skills

Interpersonal skills

Time management

Team player

De-escalation

Problem solving

Education

Certificate or diploma in Office/Business Administration or related field

Tools

Microsoft Word

Excel

Database software

Outlook

Job description

POSITION TITLE: Medical Transportation Assistance Representative

DEPARTMENT: Health and Mental Health & Addictions

CLASSIFICATION: MGO-04

SALARY RANGE: Starting at $53,060.00 Per Annum

POSITION TYPE: Full-time, Permanent

LOCATION: Saskatoon

ACCOUNTABLE TO : HMHA Program Manager

Brief Overview

The Métis Nation–Saskatchewan Ministry of Health and Mental Health & Addictions (HMHA) is seeking a strong team player , c ommitted to quality service to carry out objectives of the Department of HMHA and to provide a range of services as the Medical Transportation Assistance Representative.

The Medical Transportation Assistance Representative supports eligible MN-S citizens to access medically necessary appointments by coordinating travel logistics, processing reimbursements, and guiding clients through the program eligibility and documentation process. This role delivers timely, culturally safe, client-centered service; liaises with health providers, carriers, and internal teams; and ensures compliance with program policy, privacy legislation, and funding agreements.

Key Responsibilities

Citizen Service & Intake

• Collaborate with Ma Faamii to provide front-line support for MTAP inquiries (phone, email, in-person), explaining eligibility, required documents, and timelines.
• Support intake and verification (citizenship/eligibility), obtain consent, and set up files in the case management/CRM system.
• Offer trauma-informed, culturally safe assistance tailored to the needs of Métis clients, Elders, and clients with complex barriers.

Transportation Coordination

• Arrange or authorize travel to medically necessary, pre-approved appointments (e.g., scheduled procedures, specialist visits).
• Coordinate ground travel (community shuttles, taxis), intercity bus/air (where eligible), and accommodations/meals as per policy.
• Troubleshoot itinerary changes, cancellations, and urgent requests; communicate clearly with clients and vendors.

Claims & Reimbursement Processing

• Review and validate documentation (referrals, appointment confirmations, receipts).
• Calculate mileage, per diems, escorts, accommodations, and incidentals in line with MTAP rates and policy.
• Prepare and process reimbursements, ensuring accuracy, timeliness, and audit-readiness.

Data, Reporting & Compliance

• Maintain accurate, up-to-date client records in CRM/case management and shared drives, following privacy and retention rules.
• Produce routine metrics (volumes, turnaround times, spend by category) and support audits and quality improvement reviews.
• Adhere to MN- S policies, funding terms, and applicable legislation (e.g., HIPA, FOIP), escalating exceptions and risks.

Collaboration & Program Improvement

• Liaise with clinics/hospitals, transportation providers, and internal Health/Finance teams to resolve issues and optimize workflows.
• Identify client trends and barriers; recommend service improvements, forms/template updates, and policy clarifications.
• Support outreach and education to communities on how to access MTAP supports.
• Other duties as assigned.

Qualifications

• Certificate or diploma in Office/Business Administration, Community/Health Services, Human Services, or related field; equivalent experience considered.
• 1–3 years in client services, health navigation, benefits/claims processing, or administrative coordination; experience with Indigenous-serving programs is an asset.
• Knowledge of MN–S, Métis culture and communities in Saskatchewan; ability to provide culturally safe service.

Knowledge and skills

• Knowledge of Métis culture
• Strong communication skills including speaking, writing, and active listening skills
• Strong computer skills (including Microsoft Word, Excel, database software, electronic communication tools such as Microsoft Outlook)
• Strong time-management skills along with the ability to prioritize daily tasks, organizational skills, and effective decision-making abilities
• Willingness to work within a team environment
• Professional telephone etiquette
• Exceptional written and oral communications skills
• Excellent work attendance
• Sound problem solving and decision-making skills as well as attention to detail
• Interpersonal skills and an ability to demonstrate de-escalation and conflict resolution in difficult situations

Additional Requirements

• A valid Saskatchewan driver’s license and/or access to reliable transportation to our downtown location would be required.
• The successful candidate must undergo a Criminal Record Check with the vulnerable sector.
• Please submit your application by 9:59 PM on November 5, 2026.