Medical Support Associate - CA

Eucalyptus; Toronto; On-site; CAD 100,000 - 125,000; Part time

Job summary

A leading digital healthcare company in Toronto is seeking a Medical Support Specialist to provide exceptional care for patients. You'll be responsible for triaging medical inquiries, offering personalized medical advice, and engaging with patients throughout their journey. Ideal candidates are registered healthcare professionals with strong communication skills and tech-savviness. This role offers part-time hours with the potential for full-time opportunities as the team expands.

Qualifications

• 2+ years post-registration experience in healthcare.
• Registration in British Columbia, Alberta, or Ontario.
• Demonstrated experience in online care.

Responsibilities

• Triaging medical enquiries efficiently.
• Providing medical advice to patients via email and phone.
• Responding to medical incidents within SLAs.
• Engaging proactively with patients.

Skills

Registered healthcare professional

Experience in primary care conditions

Tech-savvy

Clear communicator

Ability to make timely decisions

Education

Registered Nurse or Pharmacist

Job description

We’re making good health last a lifetime

More than 1 billion people globally live with obesity, a significant leading indicator of many preventable chronic diseases such as diabetes and heart disease.

Eucalyptus is the company behind Juni, one of the world’s largest weight management programs combining GLP-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team of prescribers, health coaches, dietitians, nurses and pharmacists.

What’s next?

In 2025, we are charting the path to support hundreds of thousands of patients while launching into new conditions, demographics, and geographies as we move towards our vision of creating a preventive healthcare ecosystem.

We’re building the world’s largest international digital healthcare company. This will be highly challenging, very rewarding and the adventure of a lifetime, working with the best operators you will ever encounter.

If that gets you excited, let’s talk!

About the role (What you’ll be doing)

The Medical Support team is at the heart of Eucalyptus and our brands. The team thrives on making every patient feel uniquely cared for and ensuring our Prescribers and fellow team members can rely on us.

We're currently looking to fill part-time hours during business days (e.g., 8am–12pm, Monday to Friday). Ideally, we're seeking someone who is motivated to grow with our team and transition into full-time work, which would include weekend coverage as our service expands.

Key Responsibilities

• Triaging asynchronous medical enquiries efficiently to ensure excellent patient safety and care is provided;
• Providing outstanding medical advice to patients at scale (by email and phone), which creates lasting impressions because of its depth and personalisation;
• Responding to medical incidents within agreed SLAs;
• Assisting in the creation of medical knowledge centres that empower our Patient & Medical Support teams to provide deeper and more personalised patient experiences;
• Proactively engaging with patients throughout their treatment journey;
• Working closely with a team of Medical Support Specialists to assist in building processes and systems that get better over time;
• Being a critical point of contact for our Eucalyptus prescribers, Health Coaches and other teams.

About you (Who you are)

• A registered healthcare professional with 2+ years post-registration experience in any healthcare setting, such as a:
  • Pharmacist; or
  • Registered Nurse;
• Holds registration in one or more of the following provinces: British Columbia, Alberta and/or Ontario (multi-jurisdictional registration is preferred)
• Passion for online and primary care – demonstrated experience in primary care conditions and online experience is a big plus
• Tech‑savvy – you are confident in navigating digital applications for clinical practice.
• Experienced decision maker – you can make timely and accurate referral decisions based on your clinical expertise; stressful situations don't phase you.
• Trust – patients trust you implicitly because of your experience, your confidence and your manner.
• Clear communicator – communicating with patients, health professionals and team members comes naturally to you; you get the message across clear and concise.
• Heart – Patients love their interactions with you, feel safe and supported in your care and keep coming back!
• Experience of supporting or treating patients via online, text-based asynchronous conversations.
• Experience of supporting or treating patients with modern weight loss treatments.