Medical Secretary

Keewaytinook Okimakanak; Northwestern Ontario; On-site; CAD 50,000 - 65,000; Full time

Job summary

A healthcare organization in Ontario is seeking a Full-Time Medical Office Administrator to provide administrative and clerical support at their primary care clinic. Responsibilities include scheduling patient appointments, maintaining accurate records, and supporting clinic operations. Ideal candidates will have a post-secondary diploma, two years of experience in healthcare, and strong computer skills. Knowledge of Indigenous communities and medical terminology is a plus.

Qualifications

• Minimum two years of administrative experience in a clinic or health care setting.
• Strong computer skills and experience with EMR systems and scheduling software.
• Sound knowledge of medical terminology and health care systems.

Responsibilities

• Schedule and confirm appointments for the physician and other clinical staff.
• Maintain patient records in the electronic medical record (EMR) system.
• Manage clinic reception and provide a welcoming environment for patients.

Skills

EMR Systems

Clerical Experience

Medical office experience

Computer Literacy

Medical Terminology

Education

Post‑secondary diploma or certificate in medical office administration

Tools

Athenahealth

eClinicalWorks

Job description

Key Responsibilities

• Administrative and Clerical Support
  • Schedule and confirm appointments for the physician and other clinical staff.
  • Maintain patient records in the electronic medical record (EMR) system ensuring accuracy and confidentiality.
  • Prepare correspondence forms and reports as required. Transcribe medical reports and ensure compliance with healthcare regulations.
  • Support data collection and reporting processes for program evaluation and Ministry requirements.
  • Provide medical office billing processing payments and insurance forms.
• Patient Coordination
  • Manage clinic reception greet clients and provide a welcoming respectful environment for all patients.
  • Assist patients in completing intake forms and navigating appointment systems.
  • Coordinate follow-up care referrals and diagnostic testing as directed by clinical staff.
  • Communicate appointment reminders and health information to patients in a confidential manner.
  • Support clients in accessing virtual or phone appointments when technology barriers exist.
• Operational Support
  • Maintain clinic supplies and assist with ordering medical and office materials.
  • Support clinic setup filing systems and workflow organization to ensure efficiency.
  • Collaborate with KO Health programs to coordinate patient information and ensure continuity of care.
  • Participate in team meetings contribute to continuous quality improvement and uphold KO Healths mission and values.

Qualifications

• Post‑secondary diploma or certificate in medical office administration or an equivalent combination of education and experience.
• Minimum two (2) years of administrative experience in a clinic or health care setting.
• Strong computer skills and experience with EMR systems scheduling software and Microsoft Office.
• Sound knowledge of medical terminology and health care systems.
• Excellent organizational communication and interpersonal skills.
• Ability to manage multiple priorities in a fast‑paced team‑based environment.
• Understanding of confidentiality patient privacy and cultural safety in a clinical setting.
• Knowledge of or experience working with Indigenous communities or populations is a strong asset.
• Ability to speak Oji‑Cree, Cree or Ojibwe considered an asset.

Working Conditions

• Based at the KO Primary Care Clinic in Thunder Bay.
• Regular weekday hours with occasional flexibility for evening or weekend activities as needed.

Key Skills

EMR Systems, Typing, Athenahealth, Clerical Experience, eClinicalWorks, Insurance Verification, Medical office experience, Office Experience, Computer Literacy, Medical Terminology, CPT Coding, Epic

Employment Type: Full‑Time

Vacancy: 1