Medical Receptionist

pt Health; St. Albert; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading health care clinic seeks a Medical Receptionist to provide excellent customer service and administrative support. The candidate will manage patient intake, coordinate appointments, and handle billing. This permanent full-time position is essential for facilitating clinic operations and enhancing patient experience in St. Albert, AB.

Qualifications

• High School Diploma, G.E.D., or equivalent.
• Excellent customer service skills and telephone etiquette.
• High degree of organizational skills.

Responsibilities

• Answer telephone calls and greet patients upon arrival.
• Coordinate scheduling of patient appointments and maintain medical records.
• Collect payment at the time of service.

Skills

Customer Service

Organizational Skills

Communication

Data Entry

Flexibility

Education

High School Diploma or equivalent

Job description

Clinic Name and Location: Active Physio Works Sturgeon, Sturgeon Medical Centre, 625 St. Albert Trail, St. Albert, AB, T8N 3L3

Status: Permanent Full-Time Employee

The Receptionist is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders, and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activities with friendly, enthusiastic, and professional service to all patients, team members, and external customers.

The Care Coordinator is responsible for all aspects of patient intake, data entry, answering phones, outbound calling, receiving faxes and emails, as well as invoicing and payments.

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
• Coordinate detailed and accurate intake of information during the patient's first visit to the clinic and throughout their treatment plan.
• Assist patients with completing paperwork at the clinic to avoid errors and inaccuracies.
• Coordinate scheduling of patient appointments and maintain the patient's medical record.
• Collect payment at the time of service.
• Track coverage for all funding streams to ensure approval.
• Complete data entry and billing.
• Coordinate courier packages (incoming and outgoing) and process incoming and outgoing email, mail, and faxes.
• Provide administrative support to the Care Coordinator Manager and Clinic Director.

Qualifications & Core Competencies

• High School Diploma, G.E.D., or equivalent.
• Excellent customer service skills and telephone etiquette.
• High degree of organizational skills with the ability to prioritize and multi-task.
• Excellent communication (verbal/written) and interpersonal skills.
• Strong computer and data entry skills.
• Flexible and adaptable to change.
• Experience in a Physiotherapy clinic is an asset.

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as members of employment equity groups: Indigenous peoples, newcomers to Canada, women, and visible minorities.

Accommodation

Accommodations are available upon request for all candidates participating in any aspect of the recruitment and selection process. Please email us at talent at [email address].

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Medical Receptionist • St. Albert, AB, CA