Medical Receptionist

Primary Care Careers; Newmarket; On-site; CAD 43,000 - 46,000; Part time

Job summary

A healthcare practice based in Newmarket is seeking an enthusiastic part-time receptionist to join their team. The role requires a proactive approach to greeting patients, managing appointments, and assisting with queries. Ideal candidates should possess strong communication and IT skills, along with a respectful and empathic demeanor when interacting with the public. This position involves maintaining medical records and ensuring a smooth patient experience, with a salary range of £23,700 to £24,511 depending on experience.

Qualifications

• Experience working with the general public, sensitive to distress.
• Ability to maintain confidentiality and discretion.
• Previous medical or healthcare receptionist experience is desirable.

Responsibilities

• Greeting and directing patients.
• Making appointments and answering queries.
• Maintaining medical records accurately.
• Accepting and issuing prescriptions and forms.

Skills

Polite communication

Empathy in distressing situations

Strong IT skills

Attention to detail

Job description

Orchard House Surgery based in Newmarket, has an opportunity for an enthusiastic and proactive receptionist to join our team, on a part-time basis for 25 hours per week to be worked as follows:

Thursday 8am-2pm &

Friday 8am-6.30pm

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online or by telephone.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients or outside agencies, signposting to the appropriate staff member.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining medical records, photocopying, filing and scanning.

About us

We are a 6-partner PMS practice in Newmarket with approx. 11,400 patients and employ 3 further salaried doctors. The practice is one of three based that provides a high level of care to our patients in Newmarket and surrounding villages.

Job responsibilities

Ifyou would like to find out more information about this role, please do nothesitate to get in contact with us.

Person Specification

Experience

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
• Previous medical or healthcare receptionist experience is desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£23,700 to £24,511 a yeardependent on experience