Medical Office Assistant - TELUS Health clinic

Intello Technologies Inc.; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading health technology company is seeking a Medical Office Assistant for their Ottawa location. This full-time role involves client interactions, data management, and ensuring smooth operations in a fast-paced environment. Candidates should have a high school diploma, experience in a similar role, and be bilingual in English and French. The position offers competitive pay between $23-$34/hr and a comprehensive benefits package.

Benefits

Comprehensive total rewards package

Minimum 3 weeks of vacation

Flexible benefits plan

Career growth and learning opportunities

Qualifications

• 1 to 2 years of experience in a similar role or office work.
• Good knowledge of computer systems and data entry.
• Experience in a medical environment is an asset.

Responsibilities

• Welcome clients professionally and pleasantly at reception.
• Answer internal phone calls and provide forms to clients.
• Process client payments and close the cash register at the end of the day.
• Ensure smooth operations by collaborating with the coordinator.
• Communicate with different internal departments to optimize service delivery.

Skills

Bilingualism (spoken and written)

Customer service excellence-oriented

Meticulous, methodical, and detail-oriented

Strong autonomy and organizational skills

Education

High school diploma

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

Medical Office Assistant - TELUS Health clinic

Location: 600 De Maisonneuve Boulevard West, Montreal H3A 3J2 (100% in-person)
Status: Permanent, full-time (37.5 hours/week)
Schedule: Monday to Friday, 8:00 a.m. to 4:00 p.m. (variable depending on operations)

Join our team

Our team is made up of dynamic professionals focused on delivering efficient, confidential, and seamless service. Can you navigate a constantly evolving environment? Are you organized, methodical, and great at multitasking? Keep reading!

Description

Here’s the impact you’ll have and what we’ll accomplish together

Our medical office is at the heart of our transactions and our patient/client relationships. You will interact regularly with our clientele using various approaches and tools at your disposal. You will inform clients about the status of their visit, documents or information to provide, our business processes, etc. You will be in contact with our service providers to ensure we obtain medical results on time so that files can be completed within prescribed deadlines. You will also work closely with and communicate with internal and external colleagues as well as physicians regarding the completion of our medical files.

Here’s how

• Welcome clients professionally and pleasantly at reception
• Answer internal phone calls
• Provide candidates with various forms to fill out before meeting with healthcare professionals and ensure everything is properly completed before authorizing their departure
• Process client payments, close and balance the cash register at the end of the day
• Work closely with the coordinator to ensure smooth operations and respect appointment times
• Respond to various client requests with courtesy, confidentiality, and professionalism
• Enter data accurately in our computer systems and keep records up to date
• Manage the filing of results received in medical files
• Follow up on missing results
• Finalize files within prescribed deadlines
• Deliver all files to medical staff for review and full medical assessment
• Send results to corporate clients and sometimes to candidates
• Process file billing
• Ensure regular and rigorous follow-up on pending files
• Communicate and collaborate with different internal departments to optimize processes and service delivery
• Prepare patient files according to established protocols based on the physician and nurse’s schedules
• Respond to patient and client requests for copies of their files

Qualifications

You have

• High school diploma
• 1 to 2 years of experience in a similar role or office work
• Bilingualism (spoken and written)
• Good knowledge of Microsoft Office (Outlook, Excel, Word), strong computer skills
• Meticulous, methodical, and detail-oriented
• Strong autonomy and organizational skills
• Customer service excellence–oriented
• Demonstrated team spirit

Assets

• Training in secretarial work/medical secretarial work
• Experience in a medical environment

Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Salary Range: $23-$34

Performance Bonus or Sales Incentive Plan: 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.