Medical Office Assistant - General Surgery Clinic at Groves Memorial Community Hospital

Wellington Health Care Alliance (WHCA); Fergus; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community health clinic in Fergus is seeking a full time Medical Office Assistant to manage daily operations and support the clinical team. Responsibilities include scheduling appointments, maintaining records, and handling billing claims. Ideal candidates should have a Medical Office Administration background or equivalent experience, and be proficient in medical terminology. Salary ranges from $20.00 - $23.00 per hour depending on experience, and a positive team environment is emphasized.

Qualifications

• Must have medical office experience for one year.
• Excellent understanding of medical terminology and OHIP schedule of benefits.
• Strong problem-solving skills and ability to multi-task.

Responsibilities

• Answer phone calls, schedule appointments and manage patient inquiries.
• Maintain patient records and ensure confidentiality of sensitive information.
• Assist medical staff with administrative tasks as needed.

Skills

Medical Office Administration

Interpersonal skills

Basic IT troubleshooting

Typing speed 50-60 wpm

Microsoft Office competency

EMR (Accuro) competency

Education

Medical Office Administration program or equivalent experience

Bachelor's Degree

Job description

Posted on behalf of the General Surgery Clinic at Groves Memorial Community Hospital

November 26, 2025

GENERAL SURGERY CLINIC at GROVES MEMORIAL COMMUNITY HOSPITAL

MEDICAL OFFICE ASSISTANT (FULL TIME)

One (1) Full Time Medical Office Assistant position is available in the General Surgery Clinic at Groves Memorial Community Hospital (GMCH).

ROLE SUMMARY

We are looking for a dynamic, experienced, and highly-motivated individual to help manage our practice. There will be a senior office manager for help and guidance. The ideal candidate will be proactive, a strong problem‑solver, and capable of taking initiative. You will be responsible for supporting the clinic’s daily operations and contributing to a positive and professional environment.

DUTIES AND RESPONSIBILITIES

• Answer phone calls, schedule appointments and manage patient inquiries.
• Maintain patient records and ensure confidentiality of sensitive information.
• Assist medical staff with administrative tasks as needed.
• Handle billing and insurance claims processing.
• Schedule appointments and surgeries within the hospital.
• Manage day to day issues as they arise, including complaints.
• Maintain a positive and professional relationship with patients and co‑workers.
• Other duties as assigned.

QUALIFICATIONS AND SKILLS

• Medical Office Administration program or equivalent experience.
• Bachelors Degree is preferred.
• Excellent understanding of medical terminology and OHIP schedule of benefits.
• Excellent interpersonal skills.
• Basic IT troubleshooting.
• Typing speed of 50-60 wpm or more.
• Ability to multi‑task and willingness to take ownership of several clinic responsibilities.
• Excellent oral and written communication skills.
• Impeccable English and multilingualism is an asset.
• Medical office experience for one year.
• Microsoft Office competency.
• EMR (Accuro) competency preferred.
• Solid planning and organization skills.
• To be successful in this role, you need to be a good team player, adaptive, friendly, able to build spirited relationships, thrive on challenges, and continuously drive your own learning and development.

HOURS OF WORK

• 8 hour shift (8-4 or 9-5)
• Monday to Friday
• 35 hours per week
• Weekends as needed

Salary: $20.00 - $23.00 per hour, based on experience

HOW TO APPLY

If you are passionate about healthcare and possess the skills required for this role, we encourage you to apply by submitting your resume and cover letter detailing your relevant experience and why you are the ideal candidate for this position. Please email your application to [e-mail]

We look forward to welcoming you to our surgical team and making a positive impact in our community.