Medical Office Assistant - Data Reporting & Support

Olive Fertility Centre; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A healthcare organization in Vancouver seeks a Medical Office Assistant focusing on data reporting and support. The role involves managing patient interactions, ensuring efficient administration, and supporting physicians for a positive patient experience. Candidates should have at least 2 years of experience in a medical office and possess strong communication skills. This full-time position offers a salary starting at $25.00 per hour and various employee benefits.

Benefits

Company events

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

Paid time off

RRSP match

Vision care

Wellness program

Qualifications

• Minimum of two (2) years related experience.
• Previous Medical Office experience is an asset.
• Demonstrated ability to work independently and as a part of a team.

Responsibilities

• Support uploading of new patient referrals into the Care Navigation Platform.
• Assist 3rd Floor Reception and manage waiting room tasks.
• Support electronic filing of test results and chart management.

Skills

Proficiency with answering multi-line switchboard

Exceptional verbal and written communication skills

Demonstrated ability to prioritize & multi-task

Proficient with computers and software applications

Positive, friendly, and professional demeanour

Strong work ethic

Ability to lift & carry up to 25lbs

Education

Grade 12 graduation

Medical Office Certification

Tools

EMRs

MS Office

Job description

Medical Office Assistant – Data Reporting & Support

Department: Operations

Reports To: Administration Team Manager & Director, Clinic Operations

Location: Vancouver Clinic

Work Schedule: 7.5 hours per day, 37.5 hours per week.

Overview

Supporting the Vision, Values, Purpose, and Commitment of Olive Fertility Centre: Reporting to the Director, Clinic Operations, the Medical Office Assistant – Data Reporting & Support is pivotal to the organization – this role focuses on maintaining patient centred care while managing physician expectations for an overall positive patient experience.

Key Areas of Involvement Include

Administration Support

• Supports uploading of all new patient referrals into the Care Navigation Platform.
• Assists 3rd Floor Reception with covering breaks & lunches, end of day.
• Greets and checks in patients, double checking demographics.
• Manages waiting room.
• Directs patients to Accounting and other areas.
• Supports Shipping and Receiving at 3rd Floor Reception of medications, biopsies, and samples.
• Secondary switchboard operator, answers and triages incoming calls with a pleasant, accommodating, and professional demeanour.
• Supports medical records requests and chart transfers promptly.
• Other duties as assigned.

Document Management Support

• Supports electronic filing of test results and manual scanning of documents into charts.
• Supports importing files for referrals.
• Support for Fax Management.
• Additional duties as required.

CARTR Reporting Support

• Supports Patient Care Coordinator with Live Birth Outcoming Reporting, collecting data from pregnancy outcomes, updating eIVF and CARTR/BORN program with outcome data, making notes in eIVF as required.

Qualifications

Education, Training and Experience

• Grade 12 graduation.
• Minimum of two (2) years related experience.
• Previous Medical Office experience is an asset.
• Medical Office Certification is preferred.

Skills and Abilities

• Proficiency with answering multi-line switchboard without losing calls or missing calls.
• Positive, friendly, and professional demeanour.
• Exceptional verbal and written communication skills.
• Demonstrated ability to prioritize & multi-task.
• Proficient with computers and applicable software applications, including EMRs and MS Office. Willing and able to learn new programs and systems.
• Strong work ethic.
• Demonstrated ability to work independently and as a member of a multi-disciplinary team.
• Able to lift & carry up to 25lbs.

Job Types: Full-time, Permanent

Pay: From $25.00 per hour

Expected hours: 37.5 per week

Benefits

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Wellness program

Ability to commute/relocate

• Vancouver, BC V5Z 3X7: reliably commute or plan to relocate before starting work (required)

Education

• AEC / DEP or Skilled Trade Certificate (preferred)

Experience

• Medical office: 2 years (required)

Work Location

In person