Medical Office Assistant

Oshawa Clinic Group; Whitby; On-site; CAD 30,000 - 60,000; Full time

Job summary

A healthcare provider in Durham Region is seeking a full-time Medical Office Assistant (MOA) to support DREAM Fertility. The MOA will be responsible for patient interaction, administrative duties, and record management. Ideal candidates should possess a Medical Office Administration Diploma, strong organizational skills, and proficiency in EMR systems. This position offers competitive hourly pay and multiple benefits, working five days a week in person.

Benefits

Extended health care

Paid time off

Qualifications

• Completion of a recognized Medical Office Administration Diploma (or equivalent).
• Proficiency in Electronic Medical Records (EMR) systems required.
• Knowledge of medical terminology and patient privacy legislation.

Responsibilities

• Serve as the first point of contact for patients providing instructions and support.
• Collect, verify, and update patient demographics and health records.
• Schedule and confirm patient appointments.

Skills

Organizational skills

Communication skills

Attention to detail

Time management

Familiarity with medical terminology

Education

Medical Office Administration Diploma

Tools

Electronic Medical Records (EMR)

Billing systems

Job description

Job Overview

We are currently seeking a highly organized, efficient, and detail‑oriented Medical Office Assistant (MOA) on a full‑time basis to provide support to DREAM Fertility. This is an excellent opportunity for someone looking to expand their knowledge and experience in a specialized clinical setting focused on high‑quality fertility care.

Key Responsibilities

• Serve as the first point of contact for patients, offering clear instructions and compassionate support throughout their visit, ensuring smooth flow of information for effective patient care.
• Accurately collect, verify, and update patient demographics, health records, and referral information in various systems.
• Patient scheduling/re‑scheduling and confirmations via phone and in person for office appointments, clinics and surgeries.
• Processing new referrals and other information.
• Prepare rooms for patient appointments and procedures.
• Perform a variety of administrative duties such as billing assistance, inventory tracking, faxing, scanning, filing, and organizing reports and documentation.
• Uphold patient confidentiality and adhere to professional ethics and standards of care.

Qualifications

• Completion of a recognized Medical Office Administration Diploma (or equivalent)
• Proficiency in Electronic Medical Records (EMR) systems and other computer systems.
• Knowledge of medical terminology, procedures, and documentation.
• Excellent knowledge and adherence to PHIPA and all legislation related to patient and medical records privacy and compliance.
• Excellent organizational and time‑management skills.
• Ability to work independently and enthusiasm for being part of a functional team.
• Strong communication skills, both written and verbal.
• Strong attention to detail and data entry accuracy.
• Must be flexible with changing priorities and willing to adjust work schedule to meet physician’s “In Clinic” days.
• Must be able to consistently work five days per week.
• Must have completed all internal training assigned in Citation (HR Downloads).

Additional Information

• Previous experience working in a fertility clinic, OB/GYN specialist’s office, or Women’s Health is considered an asset.
• Previous experience with EPIC is considered an asset.
• All employees are required to work in compliance with the Occupational Health & Safety Act and its regulations.
• All employees are required to work in compliance with PHIPA legislation; understanding and having a deep respect for patient privacy and data protection.
• Position start date is expected to be December 2025.
• MOA hours will be based on five days per week Monday and Friday, 9:00 AM to 5:00 PM. Shift times may vary from time to time depending on patient load and operational needs.
• Must be legally entitled to work in Canada.

Application Deadline: Thursday, November 20, 2025, at 4:00 p.m.

Applications to be submitted via email to: [e-mail]

Thank you for your interest in employment opportunities with the Oshawa Clinic Group.

Job Types: Full-time, Permanent, Casual

Pay: $21.31-$24.60 per hour

Benefits

• Extended health care
• Paid time off

Work Location: In person