medical office assistant

Government of Canada; Southwestern Ontario; On-site; CAD 40,000 - 55,000; Full time

Job summary

A government agency in Southwestern Ontario is seeking a Customer Service Representative. The role involves greeting clients, providing information, and performing clerical tasks. Applicants should have a secondary school graduation certificate and strong interpersonal abilities. Benefits include a health care plan, a retirement savings plan, and free parking.

Benefits

Health care plan

Dental plan

Free parking available

Registered Retirement Savings Plan (RRSP)

Qualifications

• 1-2 years of experience in a customer-facing role.
• Experience with electronic medical records is an asset.
• Ability to operate a switchboard and handle telephone systems.

Responsibilities

• Greet and direct individuals to the appropriate areas.
• Provide basic information to clients and the public.
• Record and relay messages accurately.
• Perform clerical tasks including filing and sorting mail.

Skills

Communication skills

Customer service skills

Attention to detail

Time management

Education

Secondary (high) school graduation certificate

Tools

MS Office

Word processing software

Job description

Overview Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Private sector
• Various locations
• General office

Responsibilities Tasks

• Greet people and direct them to contacts or service areas
• Provide basic information to clients and the public
• Obtain and process information required to provide customer service
• Operate switchboard or telephone system
• Order office supplies
• Record and relay information
• Schedule and confirm appointments
• Send invoices
• Maintain work records and logs
• Receive and issue paymentsPerform clerical duties, such as filing and sorting and distributing mail
• Answer telephone and relay telephone calls and messages
• Arrange teleconferences
• Calculate billing charges
• Monitor mobile radio or telephone
• Provide directory assistance
• Provide emergency services
• Relay service to persons with disabilities
• Perform data entry
• Provide customer service
• Perform basic bookkeeping tasks

Experience and specialization Computer and technology knowledge

• Electronic medical records
• Switchboard 1-25 lines
• Word processing software
• MS Office
• MS Excel
• MS Outlook
• MS Word
• MS Windows

Area of work experience

• Cleaning

Additional information Transportation/travel information

• Own vehicle
• Public transportation is available

Work conditions and physical capabilities

• Ability to work independently
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting
• Combination of sitting, standing, walking

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team playerAbility to multitask
• Time management
• Maturity

Benefits Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Bonus
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Free parking available