medical office assistant

Addiction Centre Toronto; Eastern Ontario; On-site; CAD 30,000 - 60,000; Part time

Job summary

A health care facility in Kingston is seeking a customer service representative to greet clients, provide information, and manage appointments. Strong interpersonal and communication skills are essential. Experience with electronic records is preferred. The role offers permanent part-time hours ranging from 14 to 21 hours per week.

Qualifications

• Experience in customer service.
• Ability to maintain work records and logs.
• Familiarity with electronic documentation.

Responsibilities

• Greet people and direct them to contacts or service areas.
• Provide basic information to clients and the public.
• Schedule and confirm appointments.

Skills

Efficient interpersonal skills

Excellent oral communication

Excellent written communication

Flexibility

Organized

Reliability

Team player

Education

College / CEGEP

Tools

Electronic medical records

MS Excel

MS Word

Electronic scheduler

Database software

Word processing software

Electronic mail

Job description

Education : College / CEGEP

Experience : Will train

or equivalent experience

Work setting

• Health care institution, facility or clinic

Tasks

• Greet people and direct them to contacts or service areas
• Provide basic information to clients and the public
• Obtain and process information required to provide customer service
• Schedule and confirm appointments
• Maintain work records and logs
• Perform clerical duties, such as filing and sorting and distributing mail
• Answer telephone and relay telephone calls and messages

Computer and technology knowledge

• Electronic medical records
• Electronic scheduler
• Word processing software
• Database software
• Electronic mail
• MS Excel
• MS Word

Security and safety

• Basic security clearance

Transportation / travel information

• Willing to travel
• Willing to travel regularly
• Valid driver's licence

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Repetitive tasks
• Attention to detail

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player

Screening questions

• Are you currently legally able to work in Canada?
• Work Term : Permanent
• Work Language : English
• Hours : 14 to 21 hours per week