Medical Office Assistant

WELL Health Technologies Corp. (TSX: WELL); Burlington; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading healthcare organization in Halton Region is seeking a part-time Medical Office Assistant to support Primary Care Physicians. Responsibilities include managing patient communications, maintaining EMR, and providing administrative assistance. Ideal candidates will possess a degree in healthcare administration and have 1-2 years of relevant experience. This role requires strong organizational and multitasking skills, with a commitment to patient confidentiality and excellent customer service.

Benefits

Inclusive workplace culture

Great Place to Work certification

Qualifications

• 1–2 years of experience in a primary care environment.
• Demonstrated proficiency in keyboarding and typing skills.
• Medical Office Administration education or equivalent work-related experience.

Responsibilities

• Answer phone calls and inquiries professionally.
• Greet and assist patients and visitors.
• Manage daily input and retrieval of information in EMR.

Skills

Organizational skills

Multitasking abilities

Communication skills

Education

Degree in healthcare administration

Tools

Electronic Medical Record (EMR) systems

Windows and/or clinic software

Job description

Job Description

Entity: WELL Health Clinic Network Inc.

Job Title: Medical Office Assistant

Location: WELL Health Clinic - Halton Hill, ON

Job Class: Part-Time

Salary Range: $19.00 CAD per hour

About WELL Health – Primary Care

WELL Health Clinic Network Inc is part of WELL Health Technologies Corp., one of the fastest-growing and most innovative healthcare organizations in North America. Our mission is to improve health outcomes by combining outstanding clinical care with modern technology, creating a scalable platform that transforms the patient and provider experience.

Position Summary

We are looking to hire a Medical Office Assistant to provide administrative, technical, and resource support for internal staff and Primary Care Physicians. The ideal candidate will exercise considerable tact and diplomacy while performing a variety of clerical functions in support of patient care. This is a fast-paced environment requiring independent thinking, teamwork, excellent time management, and multitasking skills.

What you will be doing

• Promptly answer and return all phone calls and inquiries in a professional and non-judgmental manner.
• Greet and assist patients and visitors in a friendly and professional way.
• Verify patient demographics, ensuring accuracy and avoiding duplication.
• Manage daily input (faxes) and retrieval of information in the Electronic Medical Record (EMR).
• Provide excellent customer service to all patients, whether by phone or in person.
• Contact patients to book recall appointments as instructed by the Physician.
• Inform patients of outstanding accounts and direct them to billing before their appointments.
• Retrieve consult reports, lab results, and diagnostic reports as needed.
• Maintain appointment reminder calls and ensure timely communication with patients.
• Sort and date-stamp incoming physician mail and correspondence.
• Assist and support Physicians and clinical staff as required.
• Perform cross-functional administrative duties, including triage support and patient rooming when necessary.

You have

• Degree in healthcare administration or related field (required).
• Demonstrated proficiency in keyboarding and typing skills.
• Previous experience working with EMR systems.
• Proficient in Windows and/or other clinic software.
• Medical Office Administration education or equivalent work-related experience.
• 1–2 years of experience in a primary care environment.
• Strong organizational, multitasking, and communication abilities.
• Ability to maintain confidentiality and handle sensitive information professionally.

The wage offered for this position falls within a specified range and will be determined based on factors including experience, qualifications, skills, and organizational needs.

WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way!

WELL has been independently certified as a Great Place to Work by Great Place to Work Institute Canada, reflecting our strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being.

WELL Health Stories: https://stories.well.company/