Medical Office Administrator

Harbour Health; Saint John; On-site; CAD 60,000 - 80,000; Full time

Job summary

A local medical practice in Saint John is seeking a Medical Office Administrator to provide exceptional support in a busy healthcare setting. The ideal candidate should have at least 3 years of experience in a medical office, strong communication skills, and a diploma in Medical Office Administration. Responsibilities include patient management, data entry, and general office duties. This position offers full-time hours, benefits, and a supportive environment.

Benefits

Extended health benefits

Vacation and Sick time accrued

Professional development courses

Qualifications

• Minimum 3 years as an MOA in a medical office setting with daily exposure to patient interaction.
• Medical Office Administration Diploma or Certificate or equivalent.
• Basic knowledge of healthcare workflows.

Responsibilities

• Welcoming patients and checking them in using EMR.
• Answering phones and managing appointments.
• Creating invoices and receiving payments.

Skills

Excellent listening and communication skills

Welcoming demeanor

Empathy and exercising tolerance

Team player, approachable, adaptable

Reliability

Professionalism

Self-directed

Education

Medical Office Administration Diploma or Certificate

Minimum 3 years as an MOA

Tools

Electronic Medical Record Systems (EMR)

Basic proficiency of Windows

Job description

Harbour Health Partners

Role: Medical Office Administrator

About us: Harbour Health Partners is a multi-physician primary care medical practice located in Millidgeville, in Saint John, New Brunswick. We have been a group practice since 2013 and currently have six practicing partners.

Our Mission: To be a medical home that patients can fully trust. This means that we are available, approachable, and provide safe, responsive, and science-based care.

Our Values:

• Community Needs Responsiveness
• Secure Skilled Staff
• Collaborative Team Based Approach
• Inclusive Safe Environment
• Education Focused
• Innovation Seeking

We are looking for a dependable Medical Office Administrator (MOA) to join our team. Our MOAs are the first point of contact for our patients, and their interactions with our patients set the tone for having a caring and positive environment for patients, while simultaneously being the backbone of the support team for our providers. The ideal candidate will display a dedication to providing a high level of care & professionalism to our people and their work, while balancing the needs of patients, providers, and callers in a busy clinic setting. Our MOAs navigate and adapt to quickly changing priorities depending on incoming requests, in a healthcare environment.

Position Overview:

• Pay Type and Renumeration: Hourly, paid bi-weekly; Wage is commensurate with experience, Vacation and Sick time are accrued based on hours worked as per Employment Standards New Brunswick
• Hours/Days per week: Full time at 40 hours per week, 5 days per week (Mon - Fri, evening potential), hours would fall within 745 to 1730, schedule is to be determined
• Benefits: We offer an expanded time off policy, extended health benefits, LTD, and exposure to professional development courses
• Position is in office/not remote
• Due to our exposure to vulnerable populations, it is required that staff be compliant with Public Health recommendations (e.g., immunizations).
• Adhere to all privacy and confidentiality requirements, and enforce our policies

People Skills Required - The successful candidate will display and prioritize developing the desirable skills listed below:

• Excellent listening and communication skills (both written and verbal in English)
• Welcoming demeanor
• Empathy and exercising tolerance
• Team player, approachable, adaptable, and self-reflective
• Reliability - regular attendance and adherence to schedule and policy
• Professionalism
• Self-directed (looking for what needs to be done, and taking it upon yourself to do that)

Experience & Education:

• Minimum 3 years as an MOA in a medical office setting with daily exposure to patient interaction
• Medical Office Administration Diploma or Certificate or equivalent, or combination of years of experience
• Multitasking & Problem Solving
• Electronic Medical Record Systems (EMR) experience, Profile being an asset
• Bilingualism would be an asset
• Basic proficiency of Windows, and general computer and office equipment knowledge
• Basic knowledge of healthcare workflows (requisitioning, referrals, results)

Essential Daily Job Functions include (but are not limited to):

• Patient management:
  • Welcoming our patients, and checking them in by verifying their identity and marking them arrived in our Electronic Medical Records (EMR)
  • Answering phones in a respectful and timely manner, making appointments, and answering other requests from our patients or providers
  • Calling patients for return office visits, or relaying information to a patient or third party as requested through EMR Tasks
  • Ensuring EMR Tasks or incoming faxes or patient items are monitored, read, and actioned appropriately and in a timely manner
  • Maintaining awareness of schedule and next in throughout the day
  • Assisting with putting patients in rooms or chaperoning when needed & assisting with attaining blood pressure or measures, or processing samples when needed after training. Where and when needed.
• Data & Financial management:
  • Scanning and appropriately labelling documents and mail into the EMR
  • Entering data entry into the EMR (immunizations, procedures, Care Plan completions), with accuracy
  • Ensuring incoming patient information, or results are carefully reviewed and matched daily
  • Creating invoices, and receiving payments in cash or on our POS and issuing receipts for services not covered by Medicare
• General housekeeping:
  • Opening or closing the office (setting alarm, locks, lights, plugging in equipment)
  • Keeping office, clinic washroom, and waiting room neat and tidy, and refilling consumables in washrooms and rooms as needed
  • Washing dishes / Cleaning up kitchen area
  • Wiping down commonly touched surfaces throughout the clinic

How to Apply:

Please submit your resume and cover letter in PDF format to: [e-mail]

Deadline to Apply: November 19th @ 2000

Start Date: ASAP

Only those selected for an interview will be contactedReferences are required by all interviewees

Thank you!

Harbour Health Partners
723 Millidge Avenue
Saint John, NB E2K 2N7
506-645- 8888