Medical Office Administrator

Markham Fertility Centre; Innisfil; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading fertility clinic in Innisfil is seeking a passionate Medical Office Administrator to provide exceptional customer service and support patients through their fertility journey. Responsibilities include scheduling appointments, maintaining patient records, and ensuring confidentiality. The ideal candidate should have a Medical Office Administrator Diploma, 2-3 years of experience, and strong interpersonal skills. Enjoy competitive pay and various benefits including health and dental coverage.

Benefits

Health and Dental benefits

Employee assistance program

Paid time off

Wellness program

Qualifications

• 2-3 years of experience in a medical office environment.
• Ability to maintain patient confidentiality.

Responsibilities

• Being a welcoming first point of contact for patients.
• Schedule and confirm patient appointments and follow-ups.
• Accurate filing of patient information in electronic medical record.

Skills

Exceptional customer service and interpersonal skills

Strong organizational skills and attention to detail

Excellent communication skills in verbal and written applications

Strong computer and keyboarding skills

Education

Medical Office Administrator Diploma

Job description

Overview

Medical Office Administrator

Markham Fertility Centre (MFC) is a leader in ART and Reproductive Genetics and is looking for a passionate Medical Administrative Assistant to join our team and positively contribute to our mission of devotion to excellence in the reproductive journey. Markham Fertility Centre is bringing accessible, high-quality fertility care closer to home for residents of the Simcoe region. Since February 2025, our Barrie-Innisfil satellite location has been providing patients with a range of fertility services, making their journey to parenthood more convenient and less stressful. Markham Fertility Centre is more than a medical facility — we’re dedicated to making dreams come true. For over 30 years, we’ve led the way in ethical, innovative, and scientifically advanced reproductive care, helping over 12,000 families achieve parenthood. As one of Canada’s first accredited fertility clinics, we take pride in our unwavering commitment to quality, safety, and excellence. You will be supported in an inclusive, collaborative environment where every team member can grow and thrive. Our mission is to provide compassionate, ethical, and innovative care that turns hope into reality. At Markham Fertility Centre, we don’t just change lives — we make dreams come true.

Job responsibilities

• Being a welcoming first point of contact for patients.
• Communicating effectively with administrative and clinical teams across all MFC sites.
• Accurately entering/confirming demographics and relevant patient info.
• Obtaining and processing consents.
• Maintain patient privacy and confidentiality.
• Schedule and confirm patient appointments and follow-ups.
• Answer telephone and email messages; return messages promptly.
• Provide patients with test instructions, and requisitions; and assist in coordinating.
• Obtain patient test results from a variety of sources.
• Accurate filing of patient information in electronic medical record.
• Maintain efficient patient flow and scheduling.
• Responsible for cleaning and restocking exam rooms.

A successful candidate will have

• Exceptional customer service and interpersonal skills
• Strong organizational skills and attention to detail
• Strong understanding and compliance regarding confidentiality
• Knowledge about providing a safe and inclusive environment to gender and sexually diverse people (2SLGBTQIA+)
• Excellent critical thinking, problem-solving, and decision-making skills
• Excellent communication skills in verbal and written applications.
• Be able to work independently and be self-motivated
• Ability to successfully multi-task
• A solid work ethic and adaptable attitude.
• Strong computer and keyboarding skills

Education and experience

• Medical Office Administrator Diploma, 2-3 years of experience
• Combined education and experience.

Details

• Work Location: In person
• Job Type: Full-time
• Pay: $28.86-$32.46 per hour
• Expected hours: 37.5 per week

Benefits

• Company events
• Health and Dental benefits
• Employee assistance program
• Paid time off
• Competitive pay structure
• Extended health care
• Wellness program