Medical Office Admin

Lifemark; New Brunswick; On-site; CAD 40,000 - 50,000; Full time

Job summary

A healthcare clinic in Saint John is looking for a Care Coordinator to manage patient intake and provide outstanding customer service. Responsibilities include greeting patients, coordinating appointments, handling data entry, and managing payments. The ideal candidate should have a high school diploma and 1-3 years of experience in a healthcare setting. This permanent full-time position offers a supportive environment focused on inclusion and equity in the workplace.

Qualifications

• 1-3 years of experience in a healthcare or physiotherapy clinic.
• Ability to prioritize and multi-task in a fast-paced environment.
• Strong computer skills and adaptability to change.

Responsibilities

• Answer telephone calls and greet patients with excellent customer service.
• Coordinate the intake of patient information and scheduling of appointments.
• Collect payments and perform data entry and billing.

Skills

Excellent customer service skills

Telephone etiquette

Organizational skills

Verbal communication

Written communication

Interpersonal skills

Data entry skills

Flexibility

Education

High School Diploma, G.E.D. or equivalent

Job description

Care Coordinator – Lifemark Physiotherapy Saint John
Location: 555 Somerset street, Saint John, NB, E2K 4X2
Status: Permanent Full-Time

The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers.

The Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

This position is permanent full-time 35 hours per week.

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan.
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information.
• Coordinate scheduling of patient appointments and maintain the patient’s medical record.
• Collect payment at time of service.
• Track coverage for all funding streams to ensure approval.
• Complete data entry and billing.
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes.
• Provide administrative support to the Care Coordinator Manager and Clinic Director.

Qualifications & Core Competencies

• High School Diploma, G.E.D. or equivalent.
• Excellent customer service skills and telephone etiquette.
• High degree of organizational skills and ability to prioritize and multi-task.
• Excellent communication (verbal/written) and interpersonal skills.
• Strong computer and data entry skills.
• Flexible and adaptable to change.
• Experience in a Physiotherapy clinic an asset.
• 1-3 years required.

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at [e-mail].

Visit and Apply today! Visit www.lifemark.ca/careers