Medical Lead- Canada

HeliosX; Toronto; Remote; CAD 400,000 - 425,000; Full time

Job summary

A healthtech company is seeking a Medical Lead in Canada to guide telehealth services. The role involves regulatory leadership, clinical excellence, and team management. Successful candidates will have a medical degree, fluency in English and French, and experience in digital health. This fully remote position offers a competitive salary and the opportunity to influence healthcare delivery in Canada.

Benefits

6-month contract with potential for permanent role

Competitive salary package

Flexible, fully remote work

Clear pathway for career growth

Qualifications

• Licensed physician in Canada (ideally with experience across multiple provinces).
• Fluent in English and French (Québécois); other languages a plus.
• Significant experience in general practice and/or digital health.

Responsibilities

• Provide medical, regulatory, and operational leadership for online services.
• Lead clinical audits and assessments to ensure governance and quality improvement.
• Act as brand ambassador and represent the company at events.

Skills

Licensed physician in Canada

Fluent in English and French (Québécois)

Experience in general practice

Clinical leadership

Experience in digital health

Managing cross-functional teams

Education

Medical degree

Job description

Job Description

Ready to revolutionize healthcare, making it faster and more accessible than ever before?

How we started :

Back in 2013, our founder Dwayne D'Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever – achieving profitability through innovation and a highly disciplined approach to growth.

Where we are now :

We've earned the trust of millions of people worldwide through our top-selling products and well-known brands : MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. Between 2023 and 2024 our global revenue tripled; £60m to £180m (300% year-on-year growth). We're looking to do the same in 2025; move into new territories, and further accelerate our growth journey. There's never been a more exciting time to join HeliosX.

Where we're going :

Over the next five years, you'll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You'll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone.

Come be a part of making our dream of easier and faster healthcare a reality!

Full-time | Remote (Canada, with London HQ collaboration)

HeliosX is a group of innovative healthtech companies on a mission to change the way healthcare is delivered worldwide. We believe everyone should have access to high-quality, affordable care to help them live healthier, longer, and happier lives.

Through our vertically integrated clinical and pharmacy platform, we deliver safe, personalized, end-to-end digital healthcare. Since 2013, our brands— MedExpress, Dermatica, RocketRx, and ZipHealth —have completed over 2.2 million online consultations across 9 countries in the US and EU. Now, we're expanding into Canada , and we're seeking an exceptional Medical Lead to guide our launch and ensure clinical excellence at scale.

The Role

As Medical Lead for Canada , you'll provide medical, regulatory, and operational leadership for our online prescribing and pharmacy services. This role offers the opportunity to directly shape the delivery of telehealth in Canada—starting with obesity and erectile dysfunction services, and expanding into broader conditions over time.

You will be the senior Canadian clinical leader, working closely with colleagues in the UK, EU, and US. From developing SOPs and governance structures to building the prescribing team and representing our brand in Canada, this role combines clinical leadership, regulatory expertise, and strategic influence.

Day-to-day, you'll collaborate across functions : with clinicians, pharmacists, customer service advisors, product designers, engineers, and commercial leaders—ensuring our Canadian operations are safe, efficient, compliant, and innovative.

Key Responsibilities

Market Entry & Regulatory Leadership

• Review and sign off on all localized SOPs and protocols to ensure Canadian compliance.
• Create new SOPs as needed, adapting our proven UK frameworks for Canadian regulations.
• Provide ongoing horizon scanning to anticipate regulatory and best practice changes.
• Source and manage additional advisors where specialist expertise is needed.

Market Visibility & Representation

• Act as brand ambassador in Canada, representing HeliosX at events, PR engagements, and industry networks.
• Contribute to blogs, articles, and social media content on digital health and clinical leadership.
• Deepen integration into the Canadian healthcare ecosystem, building partnerships in pharmacy, primary care, and secondary care.

Market Awareness & Strategy

• Monitor regulatory issues and competitor activity to ensure compliance while maintaining efficiency.
• Conduct competitor analysis and adjust product roadmap accordingly.
• Stay abreast of the rapidly evolving Canadian telehealth and online pharmacy landscape.

Product Development & Innovation

• Use clinical and customer data to refine asynchronous consultation services.
• Maintain a product roadmap to bring new services online with the right protocols and content.
• Provide feedback to the UK product and clinical teams on Canadian-specific needs.

Team Building & Prescriber Management

• Collaborate with the Medical Director and Digital Ops Manager to recruit and grow the Canadian prescribing team.
• Ensure consistent adoption of protocols across prescribers and support teams.
• Lead training sessions and write clinical macros to align Customer Support with prescriber standards.

Clinical & Operational Management

• Lead clinical audits and assessments to ensure governance and quality improvement.
• Update teams on guidance and protocol changes, providing education and support.
• Investigate escalations, complaints, and complex patient issues, ensuring resolution with high-quality care.
• Review patient consultations, capturing training requirements and continuous improvement opportunities.
• Participate in monthly governance meetings, providing analysis and insights.
• Ensure Canadian learnings are shared globally, informing HeliosX's broader international expansion.

Qualifications & Experience

• Licensed physician in Canada (ideally with experience across multiple provinces).
• Fluent in English and French (Québécois) ; other languages a plus.
• Significant experience in general practice and / or digital health.
• Strong track record in clinical leadership, governance, and service improvement.
• Experience in product development and digital healthcare innovation.
• Skilled in managing cross-functional teams and influencing diverse stakeholders.
• Commitment to ethical, patient-centred care and continuous improvement.
• Commercially aware, with ability to balance clinical excellence and operational efficiency.
• Experience managing obesity or GLP-1 prescribing is advantageous, but not essential.
• Naturally curious, diligent, and detail-oriented—driven to build safe and scalable services.

What We Offer

• 6-month contract , with the potential to transition into a permanent leadership role.
• Competitive salary package.
• Opportunity to lead the Canadian launch of a proven international telehealth model.
• Flexible, fully remote role (5 days / week), with some overlap with UK hours.
• Dynamic, collaborative environment working with global leaders in digital health.
• Clear pathway for career growth and influence on international market expansion.

📍 Location : Remote, Canada

📄 Contract type : Full-time (initial 6-month contract)

🕒 Commitment : 5 days per week, with overlap with UK hours

Salary Banding

$400,000—$425,000 CAD