Medical Laboratory Technologist 4, Operational Lead

Ontario Agency for Health Protection and Promotion; London; On-site; CAD 84,000 - 106,000; Full time

Job summary

Ontario Agency for Health Protection and Promotion’s London Laboratory seeks a Medical Laboratory Technologist 4, Operational Lead to coordinate diagnostic services and supervise staff. The role includes development, validation, and troubleshooting of lab methods aligned with the PHOL Quality Management System.

The incumbent will lead technical staff, ensure competency, participate in performance inputs, and support outbreaks and surveillance efforts in Ontario.

Qualifications

• Diploma or degree in Medical Laboratory Technology/Science.
• Active CMLTO registration (in good standing).
• 5 years of relevant experience.
• Security clearance may be required for CL3 laboratory.

Responsibilities

• Coordinate and supervise diagnostic clinical laboratory services.
• Provide technical consultation to staff, physicians, and laboratories on methodologies and results.
• Oversee competency assessment for all technical staff.
• Assist in developing and implementing new/modified tests and processes.

Skills

Leadership

Oral communication

Written communication

Administrative & organizational skills

Interpersonal skills

Quality management

Education

Medical Laboratory Technology/Science degree

CMLTO registration

Tools

Laboratory Information Systems

Microsoft Office

Job description

Medical Laboratory Technologist 4, Operational Lead

Location: PHO London Laboratory, 1200 Commissioners Road East, Unit 102, London, ON

Department: London Laboratory

The Role: To coordinate and supervise clinical laboratory diagnostic, outbreak, surveillance, consultative and support services in the Public Health Ontario Laboratory. To initiate and participate in the development, validation, continuous improvement and troubleshooting of laboratory methods and processes, in alignment with the PHOL Quality Management System.

Key Responsibilities

• Coordinates and supervises diagnostic clinical laboratory services in a specialized clinical area or in all areas of a Regional PHOL, provides technical consultation and advice to staff, physicians, other health care providers, and private laboratories on the application of methodologies and the interpretation of laboratory analyses and results.
• Provide timely, cost-effective and quality testing for the identification of infectious disease pathogens to support patient diagnosis and treatment.
• Provides technical supervision to laboratory staff including establishing work schedules, assigning and monitoring work of staff, dealing with work quality problems or emerging issues, and providing technical guidance and training.
• Coordinates and oversees regular competency assessment for all technical staff.
• Provides assistance to manager by providing input for performance reviews and recruitment and selection, referring disciplinary and labour relations issues to manager.
• Works in conjunction with Medical or Clinical Microbiologists, Scientists, Molecular Specialists, research technicians and/or other clinical laboratory managers or staff to initiate and/or conduct projects to develop or improve testing methods or processes in order to enhance the accuracy, speed or economy of tests.
• Support of the Public Health Units in the investigation and management of infectious disease outbreaks.
• Supervises the implementation of validated and approved new/modified tests, policies and processes, and ensures documented training of all laboratory staff.
• Prepares or assists in preparation, monitoring and maintenance of all quality documents within the Quality Management System and provides input on quality control policies when circulated for feedback and identifies implementation issues when necessary.
• Prepares or assists in preparation of scientific publications, validation summaries or presentations based on research performed.
• Provides recommendations and support in laboratory operaton resources management including capital and materials procurement, recommending laboratory budget requirements and completing variance analyseis and ensures the maintenance, security and efficient utilization of all laboratory technical and office equipment and recommends the purchase of replacement or new equipment.
• Manages established contracts to ensure spending within contract parameters and provides feedback to managers as required.
• Provides laboratory training to medical residents, specialist-in-training, medical laboratory students, research technicians and other visiting individuals as required.
• Provides demonstrations, seminars/workshops for PHOL staff, or visiting professionals as requested and acts as a technical resource to branch laboratory staff in area of expertise and the use/interpretation of related tests.
• Ensures workplace safety and adherence to proper JHSC procedures for handling biologically hazardous materials, coordinates all relevant safety-related requirements including respirator fit testing, Level 3 laboratory orientation and training if required.
• Ensures compliance for IQMH requirements for laboratory accreditation by coordinating follow up on deficiencies, and collation and submission of relevant required documentation for internal or external audits.
• Ensures all proficiency testing is completed, documented and approved, reviews proficiency performance and identify issues or improvements based on results.
• Performs other related duties as assigned.

Knowledge and Skills

• Knowledge of relevant laboratory diagnostic methods and operational processes, technologies, laboratory information systems, quality management principles and biosafety procedures.
• Administrative and organizational skills with experience managing multiple resources within a budget.
• Knowledge of purchasing/procurement practices, guidelines, policies.
• Knowledge of general computer software (Word, Excel, Powerpoint) and laboratory information systems.
• Knowledge of Health and Safety protocols, practices and standards.
• Knowledge of the PHOL Code of Conduct, Workplace Violence Prevention Policy, and Workplace Discrimination and Harassment Policy.
• Interpersonal skills to provide technical consultation and advice to staff, physicians, other health care providers, and private laboratories on the application of methodologies and the interpretation of laboratory analyses.

Education and Experience

• Diploma or degree in Medical Laboratory Technology/Science or a related discipline.
• Practising and active registration with the CMLTO (active without conditions and in good standing) is required to co-ordinate laboratory diagnostic services in the Public Health Laboratory.
• 5 years of relevant experience.
• Valid Human Pathogens and Toxins Act security clearance may be required when working in the CL3 Laboratory.

Attributes and Competencies

• Oral communication skills to lead team meetings, conduct training and demonstrations, or perform presentations for clinical laboratory staff or other PHO/PHOL or visiting external professionals.
• Written communication skills to prepare corrective action reports, method or equipment evaluation/validation summaries, contribution to scientific publications based on research performed, procurement documents (RFI, RFP), or quality management documents including SOP, job aids.

Duration

Permanent

Hours of Work

Full time, 36.25 hours per week

Compensation Group

Ontario Public Service Employees Union

Compensation Range

$44.68 - $56.34

Posting Date

08-31-2026

Closing Date

09-11-2026

PHO is committed to ensuring equity in employment. Our goal is to create a diverse, inclusive workforce that reflects the communities we serve and to ensure our services and communications are accessible to all individuals.

PHO is committed to ensuring equity in employment. Our goal is to create a diverse, inclusive workforce that reflects the communities we serve and to ensure our services and communications are accessible to all individuals.

Public Health Ontario (PHO) is an agency of the Government of Ontario dedicated to protecting and promoting the health of all Ontarians and reducing inequities in health. We link public health practitioners, front-line health workers and researchers to the best scientific intelligence and knowledge from around the world. With our partners in government, public health and health care, we provide the scientific evidence and expert guidance that shapes policies and practices for a healthier Ontario.

PHO has locations across Ontario, including 11 laboratory sites.

For more information, visit publichealthontario.ca.

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