Medical Imaging Aide-Clerk

Providence Healthcare; Vancouver; On-site; CAD 33,000 - 47,000; Full time

Benefits offered by this job

State-of-the-art facilities

Competitive pay

Inclusive culture

Job summary

Providence Health Care’s St. Paul’s Medical Imaging Department in Vancouver is seeking a Medical Imaging Aide/Clerk to support patients and clinical teams.

You will handle client registration, appointment bookings, escort patients to exam rooms, assist technologists, maintain supplies, and greet visitors while delivering compassionate care in a busy hospital setting.

Role offers competitive pay and the chance to contribute to a leading BC health campus opening in 2027.

Qualifications

• Completion of Grade 12.
• Two years recent related experience or equivalent.
• Knowledge of medical terminology.
• Ability to keyboard at 40 wpm.
• Ability to communicate both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to perform the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.

Responsibilities

• Registers clients and inputs patient information into the hospital system.
• Reschedules and books appointments per radiologists’ priorities.
• Escort patients to exam rooms and assist with positioning.
• Monitor inventory and maintain supplies in exam areas.
• Answer phones and assist reception for patient inquiries.

Skills

Typing 40 wpm

Medical terminology

Verbal & written communication

Interpersonal skills

Organization

Equipment operation

Job description

Salary

The salary range for this position is CAD $29.24/Hr. - CAD $29.24/Hr.

Job Accuracy Posting Flag

The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. Testing may be required. ***A criminal record check may be required

Summary

Join St. Paul’s Medical Imaging Department and make a meaningful impact behind the scenes. This role is perfect for someone who thrives in a collaborative healthcare environment and enjoys supporting patients and clinical teams.

As the Medical Imaging Aide/Clerk you'll be responsbile for:

• Performing client registration and check in, placing appointment reminder calls to clients, relaying pre-test preparation information to clients, and may reschedule and/or book client appointments as required.
• Assisting Technologists with positioning and lifting clients as directed and/or escorting patients to and from exam room.
• Monitoring and replenishing department inventories and ensuring core supply levels are maintained, performing cleaning and tidying functions of the area, performing clerical functions, and acting as receptionist to support the delivery of client care to ensure client/family needs are met above all other concerns.

What You Bring

Education, Training, and Experience:

• Completion of Grade 12.
• Two years recent related experience or an equivalent combination of education, training and experience.

Skills and Abilities:

• Ability to keyboard at 40 wpm.
• Knowledge of medical terminology.
• Ability to communicate both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to perform the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.

What We Offer

• State-of-the-art facilities: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
• Competitive pay: $29.24 CAD per hour.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

Your Day to Day:

• Registers clients by methods such as obtaining essential or changed information from patients and/or patient documentation, completing a variety of forms, and entering patient demographic information into the hospital's computerized patient information system in accordance with established procedures.
• Reschedules and/or books appointments in accordance with Radiologists' established priority level and medical/technical staff schedules by methods such as receiving requests/requisition, responding to patient arrivals, checking schedules for appropriate times, identifying pre-test instructions such as pre-test diet, contacting patients, units/physician offices to confirm appointments and relay instructions. Poses questions from established questionnaire or as directed by radiologist and/or technical staff to screen patient for contra indicators. Follows up with referring physicians for requisitions not yet received; adjusts schedules and makes alternate arrangements for appointment cancellations or changes in facility operations to ensure optimum booking time is used and patients' appointments are scheduled in a manner that meets their needs. Notifies patient of pre-examination payment requirements where applicable.
• Assists with mobilization of clients as directed by technical and/or nursing staff, by escorting patients into scan room, positioning, lifting and/or transferring clients on and off beds, treatment tables, stretchers and wheelchairs, following prescribed safe techniques and lifting practices such as utilizing mechanical lifts and/or slide boards as required.
• Monitors inventories in procedure rooms, utility areas, linen areas, supply cupboards, carts, and outpatient areas by reviewing core supplies to identify depleting stock, creating order list for Supervisor to review and approve, receiving supplies, and checking ordered supplies match those received. Replenishes items such as linen, contrast, needles, swabs, syringes and drapes by unpacking supplies upon receipt and storing in appropriate areas.
• Cleans and maintains counters in scan control, front desk, and cleaning monitors, keyboards and telephones by wiping and spot washing with appropriate cleaners and disinfectants.
• Acts as receptionist by performing duties such as greeting and directing clients and visitors to appropriate areas, assisting staff, answering telephones, taking and/or relaying messages and responding to general enquiries related to patient appointments and/or release of patient information in accordance with established policies and procedures. Phones security and/or emergency as requested in accordance with Code and organizational procedures.
• Performs clerical functions such as operating a facsimile and/or photocopier, opening, date stamping and forwarding mail to appropriate areas, signing out/in images/films for exams or other facilities, printing out from the Picture Archiving and Communication System (PACS) radiology images by following set procedures for image generation, and completing requisitions for approval of replacement stationary items as required.
• Carries out responsibilities in accordance with health and safety requirements. Immediately reports unsafe situations by notifying supervisor or other appropriate personnel.
• Performs other related duties as assigned.

Who We Are:

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.

From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization’s long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations