Medical Billing Team Lead – Ops & Growth

RBC; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A financial services company in Toronto is seeking a skilled professional in healthcare administration focused on medical billing services. The role requires over 5 years of experience in health care administration, strong customer service skills, and team management abilities. You will maintain customer records, process claims, and assist in operational scaling. The successful candidate will thrive in a collaborative environment and enjoy a comprehensive benefits program, including competitive compensation and career growth opportunities.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Stock options where applicable

Dedicated Team Lead for career growth

Qualifications

• 5+ years of health care administration and customer service experience.
• 2+ years experience with Manitoba (MHSIP) AND Saskatchewan (MSB) Provincial Billing.
• 2+ years experience working with Accuro or Telus EMRs.
• 1+ years of team management experience.
• Strong communication skills with clients and internal stakeholders.

Responsibilities

• Maintain accurate customer account records.
• Process medical claims.
• Respond to billing questions.
• Assist in scaling operations.
• Resolve issues efficiently and effectively.

Skills

Active Learning

Adaptability

Billing

Collaborating

Communication

Critical Thinking

Customer Service

Detail-Oriented

Electronic Health Records (EHR)

Interpersonal Relationship Management

Operational Delivery

Professional Etiquette

Team Management

Time Management

Work Collaboratively

Education

Graduate degree in health care administration or equivalent experience

Tools

SharePoint

Metabase

Confluence

Outlook

Excel

Job description

A financial services company in Toronto is seeking a skilled professional in healthcare administration focused on medical billing services. The role requires over 5 years of experience in health care administration, strong customer service skills, and team management abilities. You will maintain customer records, process claims, and assist in operational scaling. The successful candidate will thrive in a collaborative environment and enjoy a comprehensive benefits program, including competitive compensation and career growth opportunities.