Medical Aesthetics Receptionist

Dermapure; Ottawa; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading medical aesthetics clinic in Ottawa is seeking a Front Desk Coordinator to provide exceptional service. You will greet clients, manage appointments, and handle invoicing, requiring strong communication skills and at least 2 years of relevant experience. Join a dedicated team in a supportive environment focused on client well-being.

Qualifications

• Minimum of 2 years experience in a front desk or reception role.
• Experience in a medical or medical aesthetics clinic is preferred.
• Proficient in English for all communication.

Responsibilities

• Greet customers and provide outstanding service.
• Book and manage appointments.
• Prepare customer invoices and manage daily reports.
• Ensure the reception area is maintained.

Skills

Customer service skills

Effective communication

Teamwork

Integrity and trustworthiness

Initiative and autonomy

Education

High school diploma

Office administration training

Job description

Replacement for maternity leave (1 year)*

Are you passionate about beauty and medical aesthetics? Do you enjoy taking care of clients by offering personalized solutions that meet their needs and expectations?

Dermapure is the leading name in non-invasive medical aesthetics, combining expertise with cutting-edge technology. With 68 clinics across Canada, our philosophy is based on offering high‑end, innovative, and non-surgical treatments designed to rejuvenate the skin while ensuring visible, natural, and long‑lasting results.

Responsibilities

• Greet customers when they arrive at the clinic and provide outstanding customer service;
• Create a file for each new customer and update existing customer files;
• Answer phone calls and reply to customer e-mails with a keen understanding of aesthetic procedures;
• Book customer appointments and manage the appointment calendar;
• Prepare customer files for next‑day appointments;
• Implement the clinic’s opening and closing procedures;
• Manage correspondence and postal mail;
• Establish the day’s treatments in collaboration with the consultant;
• Manage the clinic’s info e‑mail inbox;
• Ensure that the reception area, boutique area, and waiting area are properly maintained and stocked;
• Order office supplies and beverages;
• Close batches, balance daily reports and transfer receivables to accounting;
• Ensure availability of cash in the register and notify the person in charge;
• Prepare customer invoices and verify invoices daily.

Qualifications

• High school diploma required, office administration training;
• At least two (2) years of experience in a similar role (front desk, reception);
• Experience in a medical or medical aesthetics clinic;
• Experience in a call center (an asset);
• Languages spoken and written: English; proficiency in English is essential for this position, as all communication with clients and colleagues is conducted exclusively in English.
• Committed to the well‑being of the client;
• Effective communication skills;
• Demonstrates teamwork and collaboration;
• Integrity and trustworthiness;
• Shows initiative and autonomy;
• Able to plan and coordinate activities;
• Demonstrates rigor, reliability, and flexibility.

Our core values

We care about our employees. We innovate to succeed. We dare to be different. We empower each other to rise.

Only selected candidates will be contacted for an interview. Dermapure is proud to offer equal opportunities to all candidates.