Medical Admin CSR — 2yr Contract, Completion Bonus

ProResp, Inc; St. Catharines; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading healthcare service provider in the Niagara Region is seeking a full-time Client Service Representative to ensure success in community respiratory care. Responsibilities include managing patient records, providing quality customer service, and coordinating appointments. The role requires strong administrative skills and experience, with a focus on compassion and customer relations. This position offers a competitive starting salary and a completion bonus upon contract fulfillment.

Benefits

Reliable employment with consistent hours

Voice in employee surveys

Challenging career impacting patient care

Supportive work environment

Completion bonus upon contract finish

Qualifications

• 3+ years' experience with front line administrative support role.
• Medical terminology experience/education preferred.

Responsibilities

• Intake of new patients and maintenance of electronic patient records.
• Provide high quality customer service in a fast-paced environment.
• First point of contact for service requests and scheduling.
• Process referrals, orders, and triage priorities.
• Resolve customer concerns with empathy and compassion.
• Process client purchases and complete necessary invoicing.
• Maintain inventory of respiratory products and office supplies.

Skills

Front line administrative support

Customer service

File management

Accounts receivable

Inventory management

English communication skills

Education

High School

Post-secondary education

Job description

A leading healthcare service provider in the Niagara Region is seeking a full-time Client Service Representative to ensure success in community respiratory care. Responsibilities include managing patient records, providing quality customer service, and coordinating appointments. The role requires strong administrative skills and experience, with a focus on compassion and customer relations. This position offers a competitive starting salary and a completion bonus upon contract fulfillment.